Training Programs
Audits & Assessments
Regulatory MonitoringSep
30
CMW tip of the week: Reevaluate emergency department case management
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Reevaluating an existing emergency department case management program is the first step toward strengthening it and ensuring that it meets the needs of patients and the ED. Consider the following program elements:
- Presence/availability of the case manager
- Do staff members think that the case manager is readily available to help them?
- Does the case manager respond quickly to consultation requests?
- Is a staff satisfaction survey about case management services necessary?
- Collaborate with ED staff with respect to best practice guidelines:
- Does an opportunity to develop best practice guidelines or clinical pathways (e.g., interdisciplinary care of the alcoholic patient) exist?
- Meeting ED case management needs:
- Do case management coverage hours meet ED and patient needs?
- Would changing or extending hours improve patient flow/quality care?
- Do you need to reevaluate data you collect?
Have a tip or tool you’d like to share? Or maybe a question for our experts? E-mail it to Editor Ben Amirault at bamirault@hcpro.com.Your thoughts could be featured in the next issue of Case Management Weekly!
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