Jul

02

Hospital’s ’what if’ scenario becomes reality

By Patient Access Weekly Advisor

The patient access team at Skagit Valley Hospital has many goals as it works through this economic recession: Sustain morale, maintain trust, minimize criticism, and acknowledge success.

Michele Hill, CHAM, patient access manager at the Mount Vernon, WA, facility, knows it's not easy considering what the hospital faces:

• Federal and state budget cuts
• Change in payer mix
• Increased charity care requests
• RAC audits

"Our facility, like many others, is facing significant challenges during this time of economic downturn," Hill says.

Read the full story.