May

27

Benchmarks in patient access accuracy

By Patient Access Weekly Advisor

This Patient Access Resource Center’s quarterly benchmarking report is designed specifically for patient access managers and finance professionals. This report is based on the results of a survey in which we asked your peers to provide information about their registration accuracy rates.

We wanted to compare the results from our previous survey on registration accuracy back in May 2007.

Here, the good news is that more of your peers are tracking accuracy rates than they were 19 months ago. About 25% of managers said they did not track accuracy rates in May 2007, but only 3% say they do not track rates today.

We suspect that is a direct effect of the CMS Medicare Recovery Audit Contractors (RAC) program, which began its nationwide rollout. The three-year demonstration project collected more than $900 million in overpayments.