Tip: Quality of Care
Quality of care continues to be a priority with both the state and federal government. Consider the following questions and concerns when examining your compliance program:
- Evaluate the procedure in place to monitor quality of care.
- Is an oversight board in place?
- Is the quality of care part of the provider’s plan?
- How are quality-of-care problems handled?
- Educate professional and nonprofessional staff on quality of care and the ethical responsibility each has in this area.
- Is quality of care in the mission statement?
- Are the goals and charitable duties of the facility in concert with quality of care?
- Immediately address problems or concerns regarding quality of care and errors.
- Is there a clear line of communication among staff, the compliance officer, and the board to address quality of care problems?
- Are inquiries and questions handled discretely and in confidence?
- Are inquiry results made available to the complainant and others in a timely manner?
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Conduct internal audits and evaluations to ensure quality of care in all areas of the facility.
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Make them part of compliance.
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Use quality of care to your advantage.
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Recognize and promote the organization’s effectiveness and efficiency to the government and, more importantly, to the public.
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Quality of care, correction of errors, and promotion of good healthcare systems will drive down the cost of malpractice insurance and give beneficiaries the services and care they need.
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This tip was adapted from The Compliance Officer’s Handbook. For more information about the book or to order your copy, click here
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