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ER intends to serve older patients

A Maryland emergency department is one of the country’s first designed to serve the population of those age 65 and older, The Washington Post reports.

Holy Cross Hospital in Silver Spring uses technology in lighting and sound to make the experience in the ED as pleasant as possible for seniors.

Read the full story in The Washington Post.

Patient Access Advisor, December, 2007

Check out the December 2007 edition of Patient Access Advisor, which features:

  • Flex-hours scheduling helps keep access staffs happy
  • GA hospital system implements photo ID system to avoid identity theft, ensure a smooth registration
  • Can we help you?
  • Verification Q&A
  • A solid interview process can net you the right employee
  • Admitting Q&A
  • Good incentives program can motivate staff
  • Supervisor, access services, ED job description
  • Important message from Medicare: Answers to your frequently asked questions (PDF only)


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Supervisor, access services, ED job description

Find the right patient access candidate by using this form.

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Emergency department scripting

See how one facility trains its patient access representatives for work in the ED.

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St. Joseph/St. Mary’s “short form” registration in ED

St. Joseph/St. Mary’s has a quick “short form” registration in ED that moves things along.

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Patient Access Advisor, April, 2007

Check out the April 2007 edition of Patient Access Advisor, which features:

  • UNC system turns adversity into significant process improvement initiative
  • Payment arrangements: Develop a policy with structure
  • Worried about retail clinics taking space on your turf?
  • Climbing the career ladder in patient access
  • ED overcrowding: Staff at one facility go the extra mile
  • Training tool: Revenue cycle competency quiz (PDF only)

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Patient Access Advisor, March, 2007

Check out the March 2007 edition of Patient Access Advisor, which features:

  • Auditing patient access: How one health system benefits from technology
  • High-deductible health plans: How to sidestep your payer restrictions on up-front collections
  • Watch out for limited benefits plans, identification plans
  • Ease the flow: New position helps Pennsylvania emergency department run more smoothly

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