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Patient accounting quiz: Revenue cycle basics
Test your patient access staff knowledge with this refresher quiz.
Sample job description: Manager (self-pay/customer service)
“The Self-Pay/Customer Service Manager is responsible for all communication and research regarding patient accounts and patient inquiries; ensures payment on all self-pay accounts and oversees the securing of sponsorship; manages all clerical support staff.”
Training tool: Employee morale questionnaire
This questionnaire is designed to gauge the condition of your employees’ morale and how they feel about the organization. It will highlight the areas where morale is lowest and enable the organization to take steps to rectify them.
Sample patient preregistration process script
“Hello, this is __________ with _________________. I am calling to verify your account information for your visit on ______. We gather this information in order to ensure that your registration process is as simple as possible. I will also give you the amount due for your copay or deductible.”
Medical Necessity Documentation Form
“The order we received for the above patient did not include sufficient diagnostic information to support the medical necessity requirements for the test(s) listed below.”
Detailed revenue cycle metrics
Use this detailed revenue cycle metrics at your facility to compare performance from year to year.
Training tool: Collection pitfalls by functional area
See what can happen with registration errors on the front end.
Claims Tracking Report for Third-Party Payers
Use this Claims Tracking Report for Third-Party Payers.
Sample average length of stay (ALOS) benefit analysis
Use this sample average length of stay (ALOS) benefit analysis form at your facility.