All Entries in the "Training Tools" Category
Understanding Medicare insurance cards
This tool will help your staff understand insurance, services covered, and required information for producing clean claims.
Sample procedure cost worksheet
This tool will help patient access staff identify true cost for the procedures and services you provide.
Training tool: How to use the explanation of benefits (EOB) audit tool
This tool will illustrate how to use the EOB audit tool.
Training tool: Nine steps to conduct an audit or review
This tool will walk you through the important steps involved in an audit or review.
Training tool: Quiz: Medical necessity for labs
The following is competency quiz for medical necessity in labs.
Training tool: Financial counseling quiz
The following is a quiz to gauge the competency of your financial counselors.
Training tool: ABN and medical necessity quiz
Use this quiz for patient access staff members to be competent at the ABN form and medical necessity.
Sample financial services incentive payment plan
This incentive plan is designed to retain and attract high-performing staff and to provide an incentive for employees to exceed productivity standards and internal cash collection goals.
Patient accounting quiz: Revenue cycle basics
Test your patient access staff knowledge with this refresher quiz.
Training tool: Employee morale questionnaire
This questionnaire is designed to gauge the condition of your employees’ morale and how they feel about the organization. It will highlight the areas where morale is lowest and enable the organization to take steps to rectify them.