All Entries in the "Training Tools" Category
Supervisor, access services, ED job description
Find the right patient access candidate by using this form.
Registration training
Patient access teams regularly take photos of incoming patients. Use this form for training your patient access staff members how to take the picture and record information.
Emergency department scripting
See how one facility trains its patient access representatives for work in the ED.
Sample staffing analysis form for financial counseling
The Children’s Hospital in Denver uses this form to analyze financial counselor productivity and the need for additional staff.
Sample script for ‘Important Message from Medicare’ message
Use this script in patient access to alert patients of the ‘Important Message from Medicare’ message
Potential point-of-service calculation tool
Use this electronic tool to ensure accuracy when identifying patient payment responsibilities.
Focused improvement worksheet
Use our focused improvement worksheet to help you and your patient staff develop innovative ways to improve the patient experience.
Training tool: Self-pay checklist
The following is a self-pay checklist used by registrars at one hospital.
Training tool: Revenue cycle competency quiz
The following training tool is a revenue cycle competency quiz for your finance staff.
Point of service collection scripts
The following script will help your patient access staff collect more money before you render services.