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	<title>Patient Access &#187; Provider posts</title>
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		<title>Collecting ED co-pays</title>
		<link>http://blogs.hcpro.com/patientaccess/2009/10/collecting-ed-co-pays/</link>
		<comments>http://blogs.hcpro.com/patientaccess/2009/10/collecting-ed-co-pays/#comments</comments>
		<pubDate>Mon, 05 Oct 2009 18:29:50 +0000</pubDate>
		<dc:creator>Dom Nicastro</dc:creator>
				<category><![CDATA[Provider posts]]></category>

		<guid isPermaLink="false">http://blogs.hcpro.com/patientaccess/?p=3478</guid>
		<description><![CDATA[I am the supervisor of a patient access department that also includes ED triage. I am looking for information on collecting ED Copays.
Does anyone have helpful information or programs that they have put together? I would appreciate any feedback.
Thank you
Lori Weber

]]></description>
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		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Sample survey to patients</title>
		<link>http://blogs.hcpro.com/patientaccess/2009/06/sample-survey-to-patients/</link>
		<comments>http://blogs.hcpro.com/patientaccess/2009/06/sample-survey-to-patients/#comments</comments>
		<pubDate>Fri, 12 Jun 2009 20:05:36 +0000</pubDate>
		<dc:creator>Dom Nicastro</dc:creator>
				<category><![CDATA[Provider posts]]></category>
		<category><![CDATA[patients]]></category>

		<guid isPermaLink="false">http://blogs.hcpro.com/patientaccess/?p=3309</guid>
		<description><![CDATA[I am looking for a sample survey to give to patients. I need feedback to have continuous improvement.
Is anyone willing to share the survey tool they are using?
Carole L. Sraver
 Director, Patient Access
 Washington Adventist Hospital


]]></description>
		<wfw:commentRss>http://blogs.hcpro.com/patientaccess/2009/06/sample-survey-to-patients/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Centralized scheduling/online fax orders</title>
		<link>http://blogs.hcpro.com/patientaccess/2009/04/centralized-schedulingonline-fax-orders/</link>
		<comments>http://blogs.hcpro.com/patientaccess/2009/04/centralized-schedulingonline-fax-orders/#comments</comments>
		<pubDate>Mon, 27 Apr 2009 18:35:32 +0000</pubDate>
		<dc:creator>PARC Editor</dc:creator>
				<category><![CDATA[Provider posts]]></category>
		<category><![CDATA[centralized]]></category>

		<guid isPermaLink="false">http://blogs.hcpro.com/patientaccess/?p=3173</guid>
		<description><![CDATA[I would like to network with hospitals that have Centralized Scheduling and Online Fax orders.
Sabine McNair
Director of Patient Financial Services
Hopkins County Memorial Hospital
]]></description>
		<wfw:commentRss>http://blogs.hcpro.com/patientaccess/2009/04/centralized-schedulingonline-fax-orders/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>National Appeal Process denial</title>
		<link>http://blogs.hcpro.com/patientaccess/2009/04/national-appeal-process-denial/</link>
		<comments>http://blogs.hcpro.com/patientaccess/2009/04/national-appeal-process-denial/#comments</comments>
		<pubDate>Mon, 06 Apr 2009 14:13:34 +0000</pubDate>
		<dc:creator>PARC Editor</dc:creator>
				<category><![CDATA[Provider posts]]></category>
		<category><![CDATA[denials]]></category>

		<guid isPermaLink="false">http://blogs.hcpro.com/patientaccess/?p=3134</guid>
		<description><![CDATA[Does anyone have a success story on getting a denial overturned by using the National Appeal Process after all levels of appeals for the insurance company have failed? Also, can someone provide that address?
Rosemary R. McLain, RN
 Clinical Nurse Auditor
 Providence Hospital
]]></description>
		<wfw:commentRss>http://blogs.hcpro.com/patientaccess/2009/04/national-appeal-process-denial/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>EMTALA in Georgia</title>
		<link>http://blogs.hcpro.com/patientaccess/2009/03/emtala-in-georgia/</link>
		<comments>http://blogs.hcpro.com/patientaccess/2009/03/emtala-in-georgia/#comments</comments>
		<pubDate>Tue, 24 Mar 2009 17:53:57 +0000</pubDate>
		<dc:creator>PARC Editor</dc:creator>
				<category><![CDATA[Provider posts]]></category>
		<category><![CDATA[EMTALA]]></category>

		<guid isPermaLink="false">http://blogs.hcpro.com/patientaccess/?p=3122</guid>
		<description><![CDATA[We know the EMTALA guidelines for the ER log book. I&#8217;m looking for the State of Georgia guidelines. Can anyone help me?
Marianne Addison
 Patient Access Supervisor
 BJC Medical Center
 Commerce, GA
]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Questions for new OB unit</title>
		<link>http://blogs.hcpro.com/patientaccess/2009/03/questions-for-new-ob-unit/</link>
		<comments>http://blogs.hcpro.com/patientaccess/2009/03/questions-for-new-ob-unit/#comments</comments>
		<pubDate>Wed, 11 Mar 2009 19:33:41 +0000</pubDate>
		<dc:creator>PARC Editor</dc:creator>
				<category><![CDATA[Provider posts]]></category>
		<category><![CDATA[OB unit]]></category>

		<guid isPermaLink="false">http://blogs.hcpro.com/patientaccess/?p=3100</guid>
		<description><![CDATA[The hospital that I work at will be opening an OB unit this fall. I am trying to compile a list of questions because many of the managers here do not have experience with labor &#38; delivery.
Does anyone have a list of important questions to ask or know where I can find one? (I&#8217;m thinking [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Raise for passing CHAM</title>
		<link>http://blogs.hcpro.com/patientaccess/2009/03/raise-for-passing-cham/</link>
		<comments>http://blogs.hcpro.com/patientaccess/2009/03/raise-for-passing-cham/#comments</comments>
		<pubDate>Mon, 09 Mar 2009 14:09:27 +0000</pubDate>
		<dc:creator>Dom Nicastro</dc:creator>
				<category><![CDATA[Provider posts]]></category>
		<category><![CDATA[CHAM]]></category>

		<guid isPermaLink="false">http://blogs.hcpro.com/patientaccess/?p=3092</guid>
		<description><![CDATA[I recently took and passed the CHAM exam. We are now in the process of deciding what type of raise I will receive for this certification. Do any of you have a $$ amount or percentage increase that employees will receive if they pass the CHAA or CHAM? My employees who have passed the CHAA [...]]]></description>
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		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Standing order labs</title>
		<link>http://blogs.hcpro.com/patientaccess/2009/02/standing-order-labs/</link>
		<comments>http://blogs.hcpro.com/patientaccess/2009/02/standing-order-labs/#comments</comments>
		<pubDate>Wed, 11 Feb 2009 21:28:21 +0000</pubDate>
		<dc:creator>PARC Editor</dc:creator>
				<category><![CDATA[Provider posts]]></category>
		<category><![CDATA[labs]]></category>
		<category><![CDATA[registration]]></category>

		<guid isPermaLink="false">http://blogs.hcpro.com/patientaccess/?p=3056</guid>
		<description><![CDATA[How do your facilities handle registration of &#8220;standing order labs&#8221;? I am looking for a process that will streamline the patients rather than having to stop at registration each time.
Liz Kucharczyk
ER Registration Supervisor
Hilton Head Hospital
Hilton Head, SC
]]></description>
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		<slash:comments>15</slash:comments>
		</item>
		<item>
		<title>Billing post-denials</title>
		<link>http://blogs.hcpro.com/patientaccess/2009/02/billing-post-denials/</link>
		<comments>http://blogs.hcpro.com/patientaccess/2009/02/billing-post-denials/#comments</comments>
		<pubDate>Mon, 09 Feb 2009 21:11:34 +0000</pubDate>
		<dc:creator>PARC Editor</dc:creator>
				<category><![CDATA[Provider posts]]></category>
		<category><![CDATA[blue cross]]></category>
		<category><![CDATA[denials]]></category>
		<category><![CDATA[insurance]]></category>

		<guid isPermaLink="false">http://blogs.hcpro.com/patientaccess/?p=3046</guid>
		<description><![CDATA[A patient came into the office and gave us Anthem Blue Cross and Blue Shield insurance card, so we billed that insurance. Blue Cross denied stating that the patient wasn&#8217;t eligible then we billed the patient. The patient comes back after a year later and says, &#8220;Oh, by the way I had Cigna insurance.&#8221;
So, we [...]]]></description>
		<wfw:commentRss>http://blogs.hcpro.com/patientaccess/2009/02/billing-post-denials/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Bad debt in a shifting economy</title>
		<link>http://blogs.hcpro.com/patientaccess/2009/02/bad-debt-in-a-shifting-economy/</link>
		<comments>http://blogs.hcpro.com/patientaccess/2009/02/bad-debt-in-a-shifting-economy/#comments</comments>
		<pubDate>Mon, 09 Feb 2009 20:36:10 +0000</pubDate>
		<dc:creator>PARC Editor</dc:creator>
				<category><![CDATA[Provider posts]]></category>
		<category><![CDATA[bad debt]]></category>
		<category><![CDATA[self-pay]]></category>

		<guid isPermaLink="false">http://blogs.hcpro.com/patientaccess/?p=3042</guid>
		<description><![CDATA[As more Americans become unemployed and potentially also become uninsured or underinsured, a new challenge is being added to the patient financial counselor&#8217;s responsibilities.
Add to this the continued increase in high deductible health plans, and providers are starting to see increases in the self pay dollars owed for services.
We are also seeing software tools being [...]]]></description>
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		<slash:comments>0</slash:comments>
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