All Entries in the "Management Tools" Category
St. Joseph/St. Mary’s “short form” registration in ED
St. Joseph/St. Mary’s has a quick “short form” registration in ED that moves things along.
Sample customer service apology letter
See how one facility says “I’m sorry” to its patients
Registration QA monthly tally-by employee
Hospitals can use this form when they perform manual Q&A.
Registration QA daily checklist
Hospitals can use this form when they perform manual Q&A.
Sample postdischarge call program
Postdischarge calls are an important component of a service-oriented culture. They help our hospital in the following ways.
Estimated ROI calculator
Use this estimated ROI calculator to help your manual quality assurance program with your patient access team.
Sample patient access incentives program
See our sample incentive program for employees and use it for your facility.
This month’s form: Sample charity care application
The following is a sample charity care application form. To be considered for charity care for medically necessary services, this confidential application must be completed.
Discharge form
The following is a summary of The Joint Commission standards for patient education
and AMA standards for discharge.
Important Message from Medicare notice form
The following is the revised “Important Message from Medicare” form.