All Entries in the "Management Tools" Category
Medicare Secondary Payer tool
Ask more questions.
That is one suggestion to avoid denials when a Medicare Secondary Payer is involved in a claim at your healthcare facility, says Kevin Willis, director of Medicare Operations at Claim Services, Inc., in Naperville, IL.
Willis says that, most of the time, registrars in patient access are more concerned with the speed of their registrations and whether or not the customer is satisfied.
“Accuracy falls third at best,” Willis says.
The following is a form you can use to ensure accuracy in your MSP process. It is provided by Willis’ company and is also featured in the HCPro, Inc.’s CD-ROM, Medicare Secondary Payer Questionnaire Training Toolkit.
Observation vs. inpatient admission
Check out this form from the TMF Health Quality Institute outlining the thought process for determining whether observation or inpatient admission is appropriate.
Costs with patient care
Check out this form used by the patient access team at Houston Medical Center in Warner Robins, GA, to explain to patients the estimated costs associated with their care.
Form: Patient verification information
Check out this registration form used in an Emergency Department (ED) treatment room. Many patient access departments have moved to bedside registration in the ED.
This month’s form: Inpatient notification process
See our breakdown on inpatient noncovered services forms and tips on when your patient access staff should use them.
Sample policy and procedure form
The following is an actual form the Albany Medical Center’s patient access team used as part of its policy and procedure.
Credit card consent form
The following is the form used by the Patient Access team at Copley Hospital in Morrisville, VT. The facility sees many international patients and strives to get a credit card number during their visit.
Job description and performance evaluation
Check out this job description and performance evaluation for patient access staff members from Dunn Memorial Hospital in Bedford, IN.
This month’s form: Registration process
How one facility ensures registration accuracy with a checklist.
Copayment collection form
Patient access teams always want to beef up their copay collection effort. Use this copayment collection form, provided by Brian Kozik, director of compliance and audit services for the North Shore Medical Center in Salem, MA, and Hank Vanderbeek, MPA, CIA, CFE, a healthcare consultant from Haverhill, MA.