Patient Access » Benchmarking Reports archives

About these benchmarking reports

Dom Nicastro — Thu, 20 Nov 2008 15:17:52 +0000

Patient Access Advisor, the 12-page newsletter formerly published by HCPro, Inc., published its final edition in December 2008. We produced benchmarking reports in PAA for patient access managers on salaries, registration accuracy rates, self-pay patients and hiring and personnel matters. Each report is a product of your concerns needs and wishes in order to make your [...]

2008 BENCHMARK REPORT: Registration accuracy rates

Dom Nicastro — Wed, 19 Nov 2008 16:50:00 +0000

Want to know how your peers do with their registration accuracy rates? Want to know if their numbers are better than they were 18 months ago? We at the Patient Access Resource Center (PARC) do, too.

That is why we prepared this eight-page benchmarking report. Your revenue cycle department is only as good as your patient access team. And it all begins with accuracy on the front end.

To read the report, please click here.

2008 SALARY SURVEY: Patient access managers overworked

Dom Nicastro — Wed, 06 Aug 2008 13:59:00 +0000

Charlene B. Cathcart, CHAM, director of admissions and registration at Palmetto Health Richland Hospital in Columbia, SC, says her facility has moved billers to the front end because of the additional workload.

“They’re moving them to us where we have the need for them,” Cathcart says.

Has too much been put on the shoulders of patient access managers? When is enough enough? And on which areas should patient access managers focus?

The 2008 Patient Access Resource Center (PARC) salary survey reveals that too much work may be designated to the front end, and managers feel that they are not making enough money.

The survey garnered a nationwide response from hospital patient access managers.

“[Hospital executives] are giving more and more responsibility to these directors, and they don’t compensate much more, if at all, for these extra responsibilities,” says Steven Orvis, a revenue cycle consultant based in Los Angeles who is a former business office director at Childrens Hospital Los Angeles. “The important thing is to just be able to prioritize and focus on what they need to. Just adding more responsibility is not necessarily a good thing,” he says.

2008 BENCHMARKING REPORT: Recruitment and Retention in patient access

PARC Editor — Fri, 20 Jun 2008 14:13:00 +0000

As a patient access manager, recruitment and retention of quality staff is crucial.

What is your turnover rate? What steps do you take to improve it? How do you hire the right candidate? And what do you do to keep them happy?

The Patient Access Resource Center knows how important it is to create the best access team for your facility. That is why we dedicated our second-quarter benchmarking report to recruitment and retention.

To download a PDF of the report, Recruitment and Retention in Patient Access: Quarterly Benchmarking Report, on the Patient Access Resource Center, click here.

2008 Benchmark report: Self-pay patients

PARC Editor — Thu, 28 Feb 2008 12:32:00 +0000

Many patients are running away from private insurers’ and employers’ health plans, simply because they cost too much. Approximately 47 million Americans are uninsured. If they get sick or injured, they have to pay their hospital bill—usually 100% of it. Who is responsible for collecting the bill? It is a revenue cycle team effort that involves the [...]

2007 Salary Survey

PARC Editor — Wed, 29 Aug 2007 09:45:00 +0000

See how you compare to your peers across the country in terms of salary, bonus structure, level of education and more!

2007 Registration accuracy rates benchmarking report

PARC Editor — Wed, 09 May 2007 14:09:00 +0000

This report provides quality information about registration accuracy rates at hospitals throughout the country.

2007 ED efficiency benchmarking report

PARC Editor — Fri, 16 Mar 2007 00:00:00 +0000

Welcome to the Patient Access Resource Center's (PARC) first quarterly benchmarking report designed specifically for patient access managers and finance professionals. This report is based on the results of a survey in which we asked your peers to provide information about their emergency department (ED) wait times and efficiency.

More than 70 participants completed the survey and indicated that ED efficiency remains a trouble area. Providers are looking to improve patient flow as it poses clinical, financial, and customer service concerns.