Author Archive for PARC Editor
The Patient Access Resource Center is your one-stop resource for managerial, training and compliance needs of the patient access manager. Here, you can find the latest news, benchmarking reports, newsletter articles, and practical scenarios to help your every-day needs.
Sample financial services incentive payment plan
This incentive plan is designed to retain and attract high-performing staff and to provide an incentive for employees to exceed productivity standards and internal cash collection goals.
Sample accounting entries
Note: The details of the month-end analysis and the formula(s) used to develop the amount of the adjustment will vary from facility to facility. In general, this adjustment is an estimate of the outstanding charity service that will be applied to the stated A/R. The result is to reduce revenue and A/R to the appropriate net amounts.
Sample job description: Customer service supervisor
Need a customer service supervisor? Use this for a job description.
Patient accounting quiz: Revenue cycle basics
Test your patient access staff knowledge with this refresher quiz.
Sample job description: Manager (self-pay/customer service)
“The Self-Pay/Customer Service Manager is responsible for all communication and research regarding patient accounts and patient inquiries; ensures payment on all self-pay accounts and oversees the securing of sponsorship; manages all clerical support staff.”
Training tool: Employee morale questionnaire
This questionnaire is designed to gauge the condition of your employees’ morale and how they feel about the organization. It will highlight the areas where morale is lowest and enable the organization to take steps to rectify them.
Sample patient preregistration process script
“Hello, this is __________ with _________________. I am calling to verify your account information for your visit on ______. We gather this information in order to ensure that your registration process is as simple as possible. I will also give you the amount due for your copay or deductible.”
Medical Necessity Documentation Form
“The order we received for the above patient did not include sufficient diagnostic information to support the medical necessity requirements for the test(s) listed below.”
Detailed revenue cycle metrics
Use this detailed revenue cycle metrics at your facility to compare performance from year to year.