October 05, 2009 | Dom Nicastro | Comments 5
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Collecting ED co-pays

I am the supervisor of a patient access department that also includes ED triage. I am looking for information on collecting ED Copays.

Does anyone have helpful information or programs that they have put together? I would appreciate any feedback.

Thank you
Lori Weber


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Filed Under: Provider posts

Dom Nicastro About the Author: Dom Nicastro is a senior managing editor for HCPro, Inc.’s revenue cycle division. He manages the Patient Access Resource Center and develops training, management, and compliance products for the company’s editorial team in the areas of: • Revenue cycle • HIPAA • Corporate Compliance • Materials Management • Patient Access • Patient Financial Services. Dom is the former editor of the Gloucester Daily Times, where he led the paper to the New England News Association Newspaper of the Year in 2005 and a runner-up for the same award by the New England Press Association in 2007.

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  1. Charlotte Graeber | Oct 6, 2009 | Reply

    Hi, Lori!

    I work with a company called nTelagent. They recently published a white paper on best practices for account management in the ED; you may find some of the information useful. Here’s the PDF link:

    “Critical Condition: Improving Patient Financial Account Management in the Emergency Department,” http://ntelagent.com/WhitePapers/nTelagent%20Emergency%20Department%20White%20Paper%202009.pdf
    Good luck!
    Charlotte

  2. Stephanie Smithson | Oct 8, 2009 | Reply

    We have recently implemented ED collections. We are willing to network and share any information we have.
    Stephanie Smithson, CHAM
    Patient Accounts Director
    Dunn Memorial Hospital

  3. Lori Weber | Oct 8, 2009 | Reply

    Thank You for responding. My hospital is very small and located in a rural area that serves quite a few medicaid and self pay patients. I have not been in this position very long, but would like to work on putting together a plan on how we can collect ED Copays. Just from the standpoint of logistics I have to get the ED Staff to “buy” into this program. That will be one of my biggest challenges I think. Most patients tend to be discharged and we do not see them again and we do not offer bedside registration. Any input would be helpful. Also, do you have centralized scheduling at your hospital?

    Thank You
    Lori Weber

  4. Cheryl Staske | Oct 15, 2009 | Reply

    Hi Lori & All,
    We have been doing copay collections in our ED for 4 years now. We started out like “gangbusters” and then things fell off a little and now we are back up to collecting an average of $25,000 – $30,000/month with a “soft” approach.

    If I can provide any information to anyone, don’t hesitate to call or e-mail me.

  5. Brett | Oct 16, 2009 | Reply

    What are hospitals doing to educate their communities that they will be collecing collecting in the ED? Has anyone placed notices in the local paper?

    Thanks

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