Benchmarking in patient access
We presented an audio conference, “Use Patient Access Benchmarks to Improve Registration Accuracy,” September 22.
These days, it seems all patient access departments are ramping up efforts to be accurate, considering the economic climate.
Take a look at some of the tools we offered during the show:
- Audit tool for consistent education
- Training checklist
- Manual monitoring tool
- Outline of Albany Medical Center's training program
- Productivity standards
- Dashboards
- Audit QA
- Standard set of elements of scorecard
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