Scoring matrix?
Weekly reviews?
Benchmarking is so crucial to a patient access team’s success. I want to know your story. How do you keep your patient access team accountable? And how does it help you down the road?
Share your story here, and perhaps it would make a great column for another site we run, www.healthleadersmedia.com.
Filed Under: Uncategorized
About the Author: Dom Nicastro is a senior managing editor for HCPro, Inc.’s revenue cycle division. He manages the Patient Access Resource Center and develops training, management, and compliance products for the company’s editorial team in the areas of:
• Revenue cycle
• HIPAA
• Corporate Compliance
• Materials Management
• Patient Access
• Patient Financial Services.
Dom is the former editor of the Gloucester Daily Times, where he led the paper to the New England News Association Newspaper of the Year in 2005 and a runner-up for the same award by the New England Press Association in 2007.
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Stephanie Smithson | Oct 8, 2009 | Reply
We have developed benchmarks for accuracy and number of registrations which is used along with attitude, seniority and attendance to develop a shift matrix for open shifts. We also use the benchmarks to determine evaluation ratings and to determine which staff are eligible to be trainers at our facility.
Dom Nicastro | Oct 8, 2009 | Reply
That’s great, Stephanie!
How have the staff responded?
Brett | Oct 16, 2009 | Reply
Has anyone implemented incentive plans for POS cash collection performance?
Thank you
Judy | Nov 4, 2009 | Reply
Yes we have an incentive program of 3% of every dollar that is collected at point of service. This is only if the patient access staff member addressed an open balance of collected on a self pay or copay from a patient. Patients coming in to pay their bill are not included in the incentive.
Hope this helps!
Dom Nicastro | Nov 4, 2009 | Reply
That’s interesting, Judy!
Perhaps we can talk more off the blog about this? May be a nice feature story for us!
Let me know.