What is the benchmark for number of registrations per hour? For outpatient services, do the registrars order the diagnostic test?
Kelly Isidore, CHAA, CHAM
Manager of Patient Access
Bay Medical Center
Panama City, FL
Filed Under: Provider posts
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Kim Fortney | Jan 30, 2009 | Reply
Our benchmark is 60 per 8 hour shift. That includes:
Registration
Obtain – Consent / Privacy Policy
Eligibility Verification (electronic)
Pre-Certification (if required)
Medical Necessity Evaluation
Collection of co-pay/deductable
Stephanie Smithson | Feb 2, 2009 | Reply
HMFA standards are quoted below:
The figures noted herein are from the July 20005 Healthcare Financial Management
Average inpatient registration per registrar/shift 35
Average outpatient registration per registrar/shift 40
Average ED registration per registrar/shift 40
Average registration interview duration: <10minutes
Average patient wait time <10 minutes
This is based on 8 hour shifts.
Janice Breedlove | Feb 13, 2009 | Reply
We are a Meditech facility planning implementation of Emdeon Insurance Verification Sys. Had our first teleconf this wk and listed some alerts unique to our facility. Are there any Meditech facilities/Emdeon Verification out there that would be willing to share some alerts which have helped you.
Kelly Isidore | Feb 18, 2009 | Reply
When you complete an outpatient registration, do you also order the test?
Susan Mathews | Feb 20, 2009 | Reply
I implemented Emdeon Assistant with Meditech Magic and went live in January. I have business rules built in alerting DOB and SS# change (to decrease MR overlay errors), insurances we do not participate with (some specific to just labwork), Medicaid responses alters notifying specific HMO plans, Medicare A or B only for Medicare insurances. I still need to have a business rule to identify Medicare replacement policies for Medicare responses, Commercial insurances identifying plan types (i.e., Aetna PPO vs Aetna HMO) to name a few. The systems has dramatically improved our registratin accuracy in terms of choosing the correct insurance mnemonics resulting in cleaner billing.
Marci Marin | Mar 5, 2009 | Reply
Kelly
We used to order labs and radiology test, as of last year, lab took back ordering labs and we have a patient access rep that her job duty is to order any radiology testing. This seems to be working well for us. Our goal was for Pt Access registration team to do that just register patients.
Michelle | Apr 8, 2009 | Reply
Hi~ Where did you find these? I have looked all over the HFMA website.
michele vail | Apr 17, 2009 | Reply
Our internal benchmark is 40 Outpatient registrations per 8 hour shift. We DO NOT order the clinical tests. We have at other facilities, but I do not recomend it, if it can be avoided.