Medicare Secondary Payer tool
Ask more questions.
That is one suggestion to avoid denials when a Medicare Secondary Payer is involved in a claim at your healthcare facility, says Kevin Willis, director of Medicare Operations at Claim Services, Inc., in Naperville, IL.
Willis says that, most of the time, registrars in patient access are more concerned with the speed of their registrations and whether or not the customer is satisfied.
“Accuracy falls third at best,” Willis says.
The following is a form you can use to ensure accuracy in your MSP process. It is provided by Willis’ company and is also featured in the HCPro, Inc.’s CD-ROM, Medicare Secondary Payer Questionnaire Training Toolkit.
About the Author: Dom Nicastro is a senior managing editor for HCPro, Inc.’s revenue cycle division. He manages the Patient Access Resource Center and develops training, management, and compliance products for the company’s editorial team in the areas of:
• Revenue cycle
• HIPAA
• Corporate Compliance
• Materials Management
• Patient Access
• Patient Financial Services.
Dom is the former editor of the Gloucester Daily Times, where he led the paper to the New England News Association Newspaper of the Year in 2005 and a runner-up for the same award by the New England Press Association in 2007.