2007 ED efficiency benchmarking report
Welcome to the Patient Access Resource Center’s (PARC) first quarterly benchmarking
report designed specifically for patient access managers and finance professionals. This report is
based on the results of a survey in which we asked your peers to provide information about their
emergency department (ED) wait times and efficiency.
More than 70 participants completed the survey and indicated that ED efficiency remains a
trouble area. Providers are looking to improve patient flow as it poses clinical, financial, and customer
service concerns.
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