Question: Another practice in our medical complex had a bomb threat called in. What do I need to train our staff to do if it happens here?
Answer: The exact course of action will depend on whether the threat is received by phone, letter, handwritten note, email, or in the form of a suspicious package. Although what to do varies by situation, in all situations, do not:
- Use two-way radios or cellular phones, because radio signals have the potential to detonate a bomb
- Evacuate the building until after police arrive and evaluate the threat
- Activate the fire alarm
- Touch or move a suspicious package
The Department of Homeland Security has a good one-page document you can print out and put by each phone that receives outside calls to help staff members know what actions to take if they receive a suspicious call. It is available at http://emilms.fema.gov/is906/assets/ocso-bomb_threat_samepage-brochure.pdf 
*This is an excerpt from The OSHA Training Handbook for Healthcare Facilities  by Sarah E. Alholm, MAS.