In terms of better quality of care (and perception thereof by the patient), healthcare reform is still an ongoing and debated process. HCAHPS and 30-day readmissions for certain conditions are already linked to reimbursement. Hospitals now publicly report all types of data to Hospital Compare, to the chagrin of many.
Quality of care is tied to reimbursement; we know what’s implemented, we know what’s coming, and we know it’s hotly debated. Should patient surveys determine reimbursement, considering surveys are inherently subjective (and perception easily manipulated)? We know one poor customer service—not clinical care—related incident might lead a post-discharge patient to rate a hospital badly. Should this count as much as it does? Should readmissions be tied to reimbursement, considering hospitals face incredibly different challenges throughout the nation? Is this a good idea?
It might be worth looking at how these rules have already begun to change the way hospitals educate, operate, build, and generally conduct their business.
Should hospitals install welcome signs in 10 languages, valet parking and free Wi-Fi like Maimonides Medical Center in Brooklyn? Should they buy state-of-the-art patient communication systems whose developers cling to the tie in reimbursement as their main selling argument? Should they train nurses and physicians to communicate better, even through the repetitive use of certain key words found on the survey? Should they work on creating a quieter environment?
Should these hotel-like amenities be the focus? They may seem small and unrelated to the real issue at hand—excellent clinical care free of patient harm. But if they don’t negatively affect care, or take away from that focus—in short, if they do no harm to care, these initiatives might be important. These new reimbursement rules are forcing hospitals to think differently, to try different things. Some will work, some will not, but we will find out and learn from it. Hopefully, we will figure out what makes for a better environment, better communication, and maybe even which fun new software and other technology gadgets might be worth investing in.
The worry, I think, is ensuring clinical care doesn’t get left behind or overshadowed by new patient rooms or fancy software systems that may or may not actually aid communication. Hospitals must be vigilant and ensure that both clinical and satisfaction scores rise together in one tide. Strategic alignment toward one goal – a healthy and happy patient – must be the focus.
Editor’s note: This blog post originally appeared on the Patient Safety Monitor Blog.
A couple of months ago we ran a poll on StrategiesforNurseManagers.com to find out how many men were on the staffs of our readers’ organizations, and the majority of respondents indicated that less than 10% of their staff was male. However, as noted in the article from The New York Times that sparked the discussion, the number of men working as nurses has been climbing steadily over the past few years.
One company caught on to the fact that an increasing number of men in nursing means an increased demand for men’s medical uniforms, and so the concept for Murse World was born. Murse World, the first online medical uniform store exclusively for men, stemmed from the common complaint that most uniform stores only offer a limited selection of scrubs designed for men, compared to the wide variety of scrubs available for their female coworkers.
On Murse World’s website, men can find a large selection of brand-name uniforms, such as Dickies, Ecko, and Cherokee, in a variety of colors. For those men who like to be bold, Murse World offers several scrub tops with cartoon character and superhero prints. The website celebrated its grand opening last week.
Editor’s note: The following is a press release about the nurses’ float in the 2013 Rose Parade, submitted by Sharon Noot of Noot, Inc. Her contact information is located at the conclusion of this post.
Nurses’ Float to Honor Tournament of Roses President Sally Bixby, RN and all Nurses at 2013 Rose Parade
“A Healing Place” theme celebrates the unique qualities and skills of nurses
PASADENA, Calif. (May 22, 2012) – 2013 will be the first time that a nurse will be president of the Tournament of Roses, and only the second time that a woman was named to top role. Five registered nurses in California formed a non-profit organization Bare Root to raise money and build a float to honor Sally Bixby and nursing professionals worldwide for their tireless efforts.
In 2007 this tenacious and passionate group of five registered nurses with skills that reflect the diversity of roles in nursing – management, marketing, education, and clinical expertise – began raising money in a truly grassroots fashion, sometimes $1 and $5 at a time, with help from peers in their industry.
“When we decided to build a float to honor Sally, we realized that we also wanted to honor nurses everywhere. Nurses are really the unsung heroes of healthcare and healing,” said Monica Weisbrich, RN, president of Bare Root.
The image of the float serves as a metaphor for the healing environments nurses create through the use of their qualities and skills. ”A Healing Place” is created anywhere there is a nurse and a patient – from the hospital to the battlefield; from a school to a home; from a clinic to a specialty care center. The words that surround and support the float explain those qualities.
To date, Bare Root has raised more than $300,000. One hundred percent of funds raised supported the development of the Nurses’ Float, with continued fundraising efforts being used for scholarships and grants to qualifying organizations.
There will be up to twelve float riders honored for their contributions to the project. Current float riders include Providence Little Company of Mary in Torrance, Pomona Valley Hospital Medical Center, Sharp HealthCare of San Diego, St. Joseph of Orange, Huntington Hospital of Pasadena, and Nurse.com.
The Nurses’ Float will bring unprecedented exposure to the often-overlooked profession. The event reaches 70 million viewers in 200 countries and is the 3rd most watched television event in the U.S.
Patient satisfaction is often emphasized as an overall indicator of healthcare quality, and some hospitals are taking an extra step to ensure the best possible experience for their patients. Fourteen U.S. hospitals have partnered with the organization Planetree, which recognizes and designates hospitals that meet criteria such as flexible visitation for patients’ families, patient education, healing environments, meaningful programs, and healthy, nutritious dining options. To attain Planetree designation, hospitals must pledge to put patients first and provide truly patient-centered care.
A poll conducted earlier this year by NPR, the Robert Wood Johnson Foundation, and the Harvard School of Public Health found that poor communication was a common complaint among people surveyed. Proponents of Planetree note that switching to a patient-centered model often results in improved communication not only between patients and staff, but also between physicians and nurses. One of the most important aspects of Planetree organizations is the involvement of patients and their families in their care.
Has your organization made an effort toward providing patient-centered care? What initiatives or programs, if any, have you put in place to involve patients in their treatment? Leave a comment below!
Patients’ perceived quality of care varied greatly from the actual quality of care as defined by adherence to guidelines, according to a study published in the Journal of Clinical Oncology last month. Researchers surveyed 374 women receiving treatment for early stage breast cancer at New York City hospitals and asked the patients to rate the care they received. Only 55% of women indicated that they received excellent care, despite the fact that 88% of the women received care that is considered in line with the best treatment guidelines. The findings of the study could have huge implications for hospitals and other healthcare organizations, particularly as insurers use performance and quality metrics to determine reimbursement.
Several factors influenced the women’s perception of care and patient satisfaction. The ease or difficulty of obtaining initial treatment correlated to the rating of quality: 60% of women who said they received excellent care also said the process of getting care was excellent, but only 16% of women who rated care as less-than-excellent said that the process of receiving care was excellent. Race also contributed to perceptions of quality. The survey found that African-American women were less likely to report excellent care and less likely to trust their doctor than Caucasian or Hispanic women, and were more likely to say they experienced racism during the treatment process, despite the fact that there was no difference in the actual quality of medical care the women received.
Communication and interactions with medical personnel also made a difference in the perception of quality. Women who reported having good communication with their physician, a clear understanding of which staff member to turn to with questions, and generally excellent treatment from the medical staff were more likely to rate their overall quality of care as excellent. The same group of women also felt less mistrust of the medical system.
Although this study examined only a small sample of patients, its findings can be applicable at most institutions. The researchers on the study conclude that healthcare organizations should improve the perceived quality of care by making it easier for patients to obtain care and by establishing trust between patients and healthcare staff. In both instances, clear and detailed communication could aid in improving patient perceptions.
Has your organization noticed a difference in the actual quality of care patients receive and patients’ perceptions of quality? What have you done to align the two? Post a comment below.
Physicians Practice released the results of its 2012 Staff Salary Survey last month, revealing salary information about nurse practitioners (NP), registered nurses (RN), nurse managers, physician assistants, medical assistants, and medical billers from across the country. According to the survey, NPs with 3-5 years of experience earned an average of $80,903, while NPs with more than 20 years of experience earned an average of $90,794.
The average RN with 3-5 years of experience earned $50,964, while those with 20 plus years of experience earned $65,046. Nurse managers in those years of experience categories earned $60,179 and $75,324, respectively.
The survey also breaks down average salaries by region. Nurses in the western states, including California, Nevada, Arizona, New Mexico, and Oregon, earned the most money. The average salary for NPs across all experience levels came to $91,827, and RNs averaged $61,283 across all experience levels. NPs from western states with 20 or more years of experience earned an average of $105,900 annually.
The Mid-Atlantic region revealed the lowest average incomes for RNs, who earned $51,154 when averaged across all experience levels. The Southeast region saw the lowest average compensation for NPs ($78,091) across all levels of experience.
We’re marking the last day of HCPro’s Nurses Week celebration with a fun nursing quiz! Entrants who answer all questions correctly will be entered into a drawing for a chance to win a free seat to HCPro’s webcast on evidence-based methods to prevent catheter-associated urinary tract infections (CAUTI). The lucky winners will be able to bring their colleagues from nursing, quality, and other disciplines to learn about best practices for keeping patients safe.
The live webcast will be presented on May 30, 2012, and features Mikel Gray, PhD, PNP, FNP, CUNP CCCN, FAANP, FAAN, and Brian Koll, MD, FACP, FIDSA. Winners will also receive a free webcast-on-demand so they may share the training with others in their facility. Click here to learn more about the webcast.
To enter the contest, email your answers to the following questions to Rebecca Hendren at email@example.com.
1. When was Florence Nightingale’s famous Notes on Nursing first published?
2. What percentage of RNs in the United States are male?
3. What day marks the beginning of Nurses Week every year, and what is the day recognized as?
4. What is the significance of May 12?
5. What year did Florence Nightingale establish her nursing school at St. Thomas’ Hospital in London?
6. When was the American Nurses Association founded?
Entries must be received by May 18, 2012.
Looking for new resources and training materials for your nursing staff? You’re in luck, because today in honor of National Nurses Week, HCPro is offering a 30% discount on anything in our nursing catalogue.
You can find the HCPro 2012 Nursing Catalogue at http://www.hcpro.com/NursingCat2012. This is a great opportunity to check out our newest books, educational packages, and training materials.
Please enter source code NRSWK2012 at checkout to receive your 30% discount.
Tomorrow we will feature our final offer for Nurses Week. Be sure to brush up on your nursing knowledge and check back here!
Today we’re celebrating Nurses Week by offering 30% off the price of any of our nursing training videos. Our videos cover topics such as effective mentoring, improved communication, nurse-to-nurse relationships, and accountability in nursing. Visit HCPro’s Healthcare Marketplace to browse our selection of training videos!
Please enter source code NRSWK2012 when placing your order to receive your 30% discount.
What offer do we have in store next? You’ll have to visit again tomorrow to find out!
As a nurse manager you are called upon to lead, inspire, and coach your nursing and take on a leadership role within your organization. That’s why today, in honor of Nurses Week, we are offering a 30% discount on our book Lead! Becoming an Effective Coach and Mentor to Your Nursing Staff, by Patty Kubus, RN, MBA, PhD.
Lead! Is an invaluable resource for nurse leaders and contains communication strategies and management skills that will inspire you to become a role model for your staff. The book includes downloadable materials such as development worksheets and tools.
Visit HCPro’s Healthcare Marketplace to take advantage of this great deal! Please enter source code NRSWK2012 at checkout to receive your 30% discount.
Tomorrow we’ll post a new special offer in honor of Nurses Week!