RSSAll Entries in the "staff development" Category

Accountability looks good on you (and your staff)

I learn from every book I work on, but this latest one on accountability strategies really hit home. I now realize that when I say “I’ll try” to do something by a particular date, I haven’t truly committed to being accountable for the deadline. And when I hear the same words from someone else, I no longer take “I’ll try” to mean the commitment all managers want to hear from an engaged staff: the definitive YES.

I’ll try is what I say when I don’t really see how I’ll be able to I'll Trymake the commitment, but don’t stop to think about what’s in the way. Do I lack the resources, the bandwidth, or (worse) the interest? Am I just allergic to saying a simple “no” when I can’t squeeze the proverbial 10 pounds of sugar into a five pound bag?

As a manager whose goal is positive outcomes from an engaged staff, you need to train your ear to “hear” the difference between words that indicate accountability and those that fall short. Your staff can do the same, and when you’re all hearing and speaking the language of accountability, good things will happen.

 

accountability book and handbook togetherTo find out more about building accountability in your staff, go to the web page for the team-training handbook, Team-Building Handbook: Accountability Strategies for Nurses. For ideas on how to develop a culture of accountability starting with yourself, visit the web page for Accountability in Nursing: Six Strategies to Build and Maintain a Culture of Commitment.

Both are from Eileen Lavin Dohmann, MBA, BSN, RN, NEA-BC,  the Senior Vice President and Chief Nursing Officer of Mary Washington Healthcare in Fredericksburg, Virginia.

And the survey says… Staff retention (try to break these 20 habits)

This week I have the pleasure of reading the incredible responses we received to our Nurses Week 2015 survey. So many of you shared your insights, challenges, and hopes for the coming year—thank you! We’ll be emailing the winners of copies of Kathleen Bartholomew’s Team-Building Handbook: Improving Nurse-to-Nurse Relationships in the next couple of days. Keep your eyes peeled for our email.

Your generous responses help us understand your needs and aspirations, and we will try to return the favor by covering those important topics in this blog and in our upcoming books, webinars, and e-learning. For starters, I’ve revived a popular post from the past that deals with retention, identified by many of you as a top priority. Let me know if you recognize any of the 20 bad habits in yourself!

Retain staff by breaking these 20 bad habits

Peter Druker, often called the Father of Modern Management, made the following observation, “We spend a lot of time teaching managers what to do. We don’t spend enough time teaching them what to stop. Half the leaders I’ve met don’t need to learn what to do–they need to learn what to stop.” We simply need to [more]

What am I doing here? Tips for being accountable in meetings

We’ve all been in meetings where everyone nodded and appeared to agree to something, but a few months later, nothing had changed. Why does that happen?

Because all they’ve agreed to is that they’ve come up with a good idea.

No one committed to a specific plan to make that good idea happen. The meeting organizer most likely didn’t set proper expectations and didn’t ask for specific, measurable commitments. The people attended the meeting, but didn’t have enough context to actively participate. They didn’t have the tools to make a commitment to action, and to hold themselves accountable for real results in a few weeks or a few months.

Great meetings that result in action, improvement, or resolutions are a joy to attend.

The next time you’re invited to a meeting, follow these suggestions so you’re prepared to be engaged and contribute rather than sitting for an hour as a passive participant. If the invitation didn’t explain the purpose of the meeting, if it included only a sketchy agenda, or if it didn’t include one at all, ask the organizer the questions in the following table prior to or early in the meeting.

Meeting questionsAgreeing to a good idea
just isn’t good enough.

Try using these questions to create a structure for great meetings that result in a better understanding, clarity of purpose, and positive outcomes.

 

 

 

 

Note: I’ll have the table as a download for you in a few days. Look for a link in a future blog post to share the tips with your colleagues!


Excerpted from Team-Building Handbook: Accountability Strategies for Nurses and Accountability in Nursing, both by Eileen Lavin Dohmann, RN, MBA, NEA-BC, and published by HCPro.

Free Webcast: Techniques to improve critical-thinking skills

HCPro is celebrating and recognizing nurses all week long with special giveaways, prizes, and promotions.

OnDemandWebcastEnjoy this FREE webcast on us!

Critical Thinking and Patient Outcomes: Engaging Novice and Experienced Nurses

Join renowned critical thinking expert Shelley Cohen, RN, MSN, CEN, for a 90-minute webcast for nurse managers, educators, and nursing professional development specialists about strengthening nursing staff’s critical-thinking skills.

This program provides practical strategies for developing critical-thinking skills in novice and experienced nurses. It discusses how to foster an ongoing program that emphasizes critical-thinking skills and how improved critical thinking can impact patient outcomes.

To access this FREE webcast, enter discount code EW323823 at checkout.

And be sure not to miss…

Yesterday’s post has links to a 20% discount code on all nursing products, a BOGO on books and handbooks, and other activities of interest…

BOGO: Buy one, get one discount on nursing books

Take advantage of HCPro’s Nursing BOGO event: Buy one nursing book at full price
and get the second one at 50% off* now through May 18, 2015.

second bookClick here to download HCPro’s 2015 Nursing Catalogue,
or go straight to our online store to start shopping.

To receive the discount on your second book, please enter
discount code EO323822 at checkout.

*50% off lesser or equal value product.

 

——RECENT POSTS——

⇒ 5/4: Who inspires you? There’s still time to submit your favorite quotes in posted comments, here.

⇒ 5/6: You can still use the 20% Nurses Week discount offered in this post (though it can’t be used in combination with the BOGO discount).

⇒ 5/8: Enter our 10 question survey here for a chance to win a copy of Team-Building Handbook: Improving Nurse-to-Nurse Relationships, by Kathleen Bartholomew.

Enter our nursing survey: You could win a team-building handbook!

Our mission is to provide you with essential tools, articles, tips, and books to support your practice… and we want you to tell us what you need. What kind of challenges do you face? What subjects excite you? Please take a few minutes to answer our 10 question survey, and give us your wish list!

THINTN coverTo thank you for participating in our Nurses Week survey, you also
have an opportunity to win a copy of Kathleen Bartholomew’s
Team-Building Handbook: Improving Nurse-to-Nurse Relationships.
Just complete the survey between now and midnight on May 27, 2015, and provide your contact information on the last page.

Click on the link below to begin the survey:
https://www.surveymonkey.com/s/hcpronurses2015

All of your answers are confidential and anonymous, and your contact info will only be used to let you know if you won a handbook. If you have questions related to the survey, please contact cmoore@hcpro.com.

Thank you!

——RECENT POSTS——

⇒ 5/4: Who inspires you? There’s still time to submit your favorite quotes in posted comments, here.

⇒ 5/6: You can still use the 20% Nurses Week discount offered in this post.

Nurses Week: Your 20% sneak peek savings

HCPro is celebrating and recognizing nurses all week long with special giveaways, prizes, and promotions, but we don’t want to wait until Wednesday to start the celebration!

Starting today, you can use our special Nurses Week 2015 catalog coverdiscount code to save on any and all nursing books, videos, and webinars… Just use discount code NRSWK2015 at checkout to receive 20% off your selections.

Download and browse our 2015 catalogue of resources for nurse leaders and staff development professionals here, and visit hcmarketplace.com to place your order!

 

 

 

 

——OTHER RECENT POSTS——

⇒ 5/4: Who inspires you? There’s still time to submit your favorite quotes in posted comments, here.

⇒ 5/6: A thank you to our favorite nurses, from Boston. Here’s the post.

Don’t Disclose: Peer review confidentiality guidelines download

confidential Recently, I posted an overview of the key confidentiality requirements for
members of the peer review committee. At long last, you can download a copy
of Don’t Disclose here, for the case review committee members in your organization.

Last week’s peer review webcast (presented by Laura Harrington and Marla Smith) was followed by a lively question and answer period. Topics ranged from the meaning of “timely” in terms of completing a review* to the virtues of including a section in your scoring that considers “contributing factors”** … and much more.

You can learn more about the on demand version of the webinar here and the presenters’ nursing peer review book here.

 

 

  * Answer: <90 days

** Answer: Be flexible. If you want to include special factors in scoring, it may help identify process issues to address proactively separate from the review

Reminder: Nursing Peer Review Webcast

Just a few more days left until our Nursing Peer Review webcast, NPR2cloud3afeaturing nursing peer review experts Laura Harrington, RN, BSN, MHA, CPHQ, CPCQM, and Marla Smith, MHSA. These authors of the HCPro book Nursing Peer Review, Second Edition: A Practical, Nonpunitive Approach to Case Review, will pack a 90-minute webcast with answers to these questions, and more:

How do you actually do nursing case review? How do you deal
with the outcomes? And how can you use case review to monitor performance and track and trend data? And what are the core requirements for confidentiality? (See below for Don’t Disclose,
a cheat sheet of guidelines, and look for a notice soon for download instructions.)

Developing a structure to support nursing case review is just the first step. Join us on Thursday, April 16, 2015 at 1–2:30 p.m. Eastern to explore the practical requirements of implementing this important process. To register, click here.

Don't Disclose-Peer Review

 

Change agent: Download your action plan for new staff

preceptor package

Yesterday I promised you a free tool adapted from
The Preceptor Program Builder, by Diana Swihart
and Solimar Figueroa.


If you’d like to download their Action Plan for New Nurses, you’ll find it here