Learning patient satisfaction from the Ritz
Yet another company outside the field of healthcare has offered its services to teach hospitals something about customer service and excellence. Of course, the customers in healthcare are patients, and taking care of them is different than taking care of customers.
Still, we’ve seen Disney offering lessons to healthcare institutions, and now the Ritz-Carlton. Erlanger Health System in Chattanooga, TN, signed a $388,000 contract with the Ritz to help the hospital change its culture to service excellence.
What do you think? Is this a passing fad? Or is this the beginning to really focusing on patient satisfaction and service excellence in healthcare?
Source: Tami Swartz, Patient Safety Monitor Blog
About the Author: Rebecca is a senior managing editor at HCPro, Inc., where she edits books, writes newsletters, and develops new product ideas within the nursing market. Rebecca graduated from the University of Manchester in England and also attended the University of North Carolina at Chapel Hill.
Dave | Jan 2, 2012 | Reply
I think there is plenty of room for a different perspective. It’s all about giving the patient control.