Comments on: Eight Ways to Drive the Complaining Patient and Family Member Nuts

Comments on: Eight Ways to Drive the Complaining Patient and Family Member Nuts http://blogs.hcpro.com/nursemanagers/2010/07/eight-ways-to-drive-the-complaining-patient-and-family-member-nuts/ A nursing blog from Strategiesfornursemanagers.com Thu, 17 May 2012 08:38:39 +0000 hourly 1 http://wordpress.org/?v=3.3 By: KH http://blogs.hcpro.com/nursemanagers/2010/07/eight-ways-to-drive-the-complaining-patient-and-family-member-nuts/comment-page-1/#comment-368 KH Thu, 23 Sep 2010 09:15:52 +0000 http://blogs.hcpro.com/nursemanagers/?p=1290#comment-368 Ms. Leebov, Do you believe that we need a patient service liaison to manage a complaint board? I have not seen patient experience data that accounts for demography changes and staffing acuity. How do both variables correlate with perceived "harm done". KH FNP-c, MPH Ms. Leebov,

Do you believe that we need a patient service liaison to manage a complaint board?

I have not seen patient experience data that accounts for demography changes and staffing acuity. How do both variables correlate with perceived “harm done”.

KH
FNP-c, MPH

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