RSSAll Entries in the "MSP professional development" Category

Featured free webcast: ACOs influence on MSPs

By now, you’ve probably heard the acronym ACO a few times at your organization. Although there are still many questions, one thing is for sure: ACOs will create changes throughout the healthcare industry, including the medical staff office. For MSPs, what this most likely means is a change to how practitioners are credentialed.

Bruce D. Armon, Esq., a legal expert in corporate healthcare law, will present a free 30-minute webcast next week about the MSPs role in an ACO formation. Armon is managing partner of Saul Ewing LLP’s Philadelphia office and co-chair of its health law group. He is also a member of our panel of highly-respected experts presenting at the 15th Annual Credentialing Resource Center Symposium, May 10-11, in Orlando. For more information on the symposium, click here.

To sign up for this free webcast, call 781/639-5599 or click here.

Get creative, get 50% off price of CRC Symposium

One thing I’ve learned quickly in this role as credentialing editor is that MSPs love to share their great ideas with other MSPs. They know the stress their MSO faces and if they have a solution to a common medical staff problem, they don’t want to keep it a secret. With that said, HCPro wants to provide MSPs with a way to share their knowledge at the 15th annual Credentialing Resource Center Symposium. As part of the conference offerings, a poster session will be held; it’s an informal way for hospitals to share their medical staff office successes with each other, network, and exchange ideas and information.

Accepted poster presenters will receive a 50% discount off the price of two symposium admissions. Sorry, but those already registered for the symposium are not eligible for the 50% discount (but you could send someone else from your organization).

Any and all ideas are welcome. Some poster topics to consider include the following:

  • How to train or incentivize medical staff leaders
  • How to avoid negligent credentialing and malpractice claims
  • How to conduct OPPE and FPPE
  • How to develop a thorough and efficient credentialing processes
  • How to develop privileging criteria and delineation of privileges

If you have a great idea for a poster and want to present it at this year’s conference, please download the attached CRC poster application, complete it, and e-mail it to Thanks, and I look forward to receiving your application.

Featured webcast: Assessing the competence of low- and no-volume practitioners

Create strategic solutions to privileging low- and no-volume practitioners with advice from two leading medical staff and credentialing experts. In this online program, Yisrael M. Safeek, MD, MBA, CPE, FACPE, an experienced physician leader and former Joint Commission surveyor, and Sally Pelletier CPMSM, CPS, a national credentialing and privileging expert, walk medical staff leaders and medical services professionals through steps to develop a working strategy to establish competency for low- and no-volume practitioners.

Take a peek at the agenda:        

  • Contributing factors to the increase of low- and no-volume practitioners
    • Governance documents that hamper the hospital’s ability to effectively manage low- and no-volume practitioners (i.e. link membership and privileges)
  • How does low volume affect competence
  • Matching privileges with competence
  • Building a strategic approach to low- and no-volume practitioners (e.g. intended practice plan, medical staff development plan)
  • Working strategies to address low- and no-volume
    • A medical staff culture that feels an obligation to the low- and no-volume practitioners
  • Types of data sources
  • How to compile and present the data in a meaningful way

This webcast will be presented on Tuesday, February 21 at 1 p.m. To learn more or to register, click here.

Celebrate National Medical Staff Services Awareness Week with HCPro

Have you ever stopped to think about how your hospital would operate if the MSSD no longer existed? Who would prepare the hundreds of credentials files? Who would make sure the hospital’s privileging forms were up to date? Who would coordinate the next medical staff leadership retreat? And most importantly, who would remind you when it was time to submit your own credentialing and privileging reapplications?

You may not even be aware of all of the work that goes on in the MSSD. But this week is your chance to find out and to thank the members of your MSSD for their hard work. In 1992, President George Bush declared the first week of November as National Medical Staff Services Awareness Week.

In honor of this, HCPro is offering you and your colleagues a 15% discount on all of HCPro’s medical staff and credentialing products from Nov. 6-12. Visit the HCMarketplace and enter EO107658A during check out to receive your discount.  And don’t forget to thank your MSPs!

Join our eSolutions Development Partner Program

HCPro’s eSolutions Team has launched the Development Partner Program to integrate the voice of our customers in the product development process. You’ll help us best understand your day-to-day world including challenges, needs, and objectives, and gather rich product feedback that will allow us to build an eSolution that fulfills an important need and delivers a valuable solution.

HCPro will integrate your ideas and feedback into the early phases of eSolutions product development, helping to develop best-in-class solutions that exceed your expectations. Currently this includes a medical staff solutions offering. With minimal involvement of your team’s time, we’ll go through a four-phase feedback process where your input helps directly guide product development.

Interested? Click this link and go to the Development Partner Program registration page for more information. We are limiting the number of partners so that we can build quality relationships.

When it’s over, it’s over

January is the month of looking forward and back and a good time to review the topic of employment transitions. Clinicians enjoy almost total job security, but management is a different story. Hospitalist programs are called upon to deliver ever-higher levels of clinical quality and patient satisfaction, but program directors have few tools to deliver on these mandates and must get good work from inexperienced physicians placed under high stress. Judging by the number of directorship opportunities being advertised for established programs, a lot of directors have trouble delivering on the mandates. It will probably get worse as the government squeezes hospital revenues harder and harder; I’ll have more about that next month. The rest of this piece will discuss what to do when a job ends.


Will we see you at the NAMSS conference?

HCPro will be attending the 34th annual National Association Medical Staff Services conference October 2-6 in Orlando.  Stop by the HCPro/The Greeley Company booth in the exhibit hall and say hi to associate editors Emily Berry and Julie McCoy and executive editor Erin Callahan. Emily, Julie, and Erin will be happy to explain our products and services and are eager to learn what your biggest medical staff challenges have been during the past year.  

To get customer input on some of HCPro’s new product ideas, we will also be hosting two focus groups during the conference: 

  • Focus group one: Monday, October 4, 4:15pm-5:30pm
  • Focus group two: Tuesday, October 5, 4:15pm-5:30pm

If you are interested in participating in either of these focus groups, please contact Emily at We hope that you join Emily, Julie, and Erin for one of the focus groups to share your ideas, meet fellow development partners, and enjoy light refreshments and hors d’oeuvres.

Apply to speak at the 2011 Credentialing Resource Center Symposium

Looking to create name recognition, give your career a boost, or simply share your bright ideas? We’re now accepting applications to present at the 2011 Credentialing Resource Center Symposium at Caesars Palace in Las Vegas, May 12 – 13, 2011. We are looking for medical staff professionals and medical staff leaders to speak on the following topics: privileging, credentialing, practitioner competency, and medical staff organization and leadership.

If you are interested, download a copy of the application. Please submit your completed application to Associate Editor Emily Berry at by Monday, August 16.

Contest entry: Self study education program

Karin J. Shipsky, director of medical staff affairs at St. Barnabas Hospital/Union Community Health Center in Bronx, NY, submitted a self study program for the members of the medical and allied health staff.  It was developed following a survey by New York State where mandatory inservice is required on an annual basis.

“All employees, medical staff & allied health professionals of St. Barnabas Hospital and its affiliates are required by the New York State Department of Health and the Joint Commission on Accreditation of Healthcare Organizations be oriented to, and receive annual mandatory training, to provide an understanding of these protocols,” states the training document.

The self study covers the following regulatory requirements:

  • Infection control, including blood borne pathogens and respiratory
  • Safety, including fire/electrical, disaster plan, hazardous waste/materials/radiation, etc.
  • Quality assurance, including performance improvement, risk management, patients rights, patient safety/satisfaction and pain management
  • Abuse recognition and reporting, including child, elder, and domestic violence
  • Corporate compliance
  • Sexual harassment and discrimination

Included are the medical staff code of conduct and procedures for medical records.

At the end of the self study program, the medical staff and allied health professionals sign the document, indicating they have reviewed the information.

You can download the annual self study education program here.

Thanks for sharing, Karin!

Contest entry: MSP orientation plan

Maggie Palmer, MSA, CPMSM, CPCS, director of Scripps Centralized Credentialing sent in this medical staff professional orientation plan.

Maggie says,

“The challenge to even find a qualified medical staff professional is compounded if you bring in a new team member and don’t have a training mechanism to make them successful.”

This tool includes the organization’s mission statement, purpose and goals of the orientation, and dates and times for staff meetings. In addition, the orientation document provides a day-by-day plan for orientation during a two-week period.

You can download the MPS orientation plan here.

Thanks, Maggie, for sharing!

Want to send us your tools for a shot at winning free registration to The Greeley Medical Staff Institute Symposium in Chicago, June 8-9? Find more details to enter the contest here.