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Get creative, get 50% off price of CRC Symposium

One thing I’ve learned quickly in this role as credentialing editor is that MSPs love to share their great ideas with other MSPs. They know the stress their MSO faces and if they have a solution to a common medical staff problem, they don’t want to keep it a secret. With that said, HCPro wants to provide MSPs with a way to share their knowledge at the 15th annual Credentialing Resource Center Symposium. As part of the conference offerings, a poster session will be held; it’s an informal way for hospitals to share their medical staff office successes with each other, network, and exchange ideas and information.

Accepted poster presenters will receive a 50% discount off the price of two symposium admissions. Sorry, but those already registered for the symposium are not eligible for the 50% discount (but you could send someone else from your organization).

Any and all ideas are welcome. Some poster topics to consider include the following:

  • How to train or incentivize medical staff leaders
  • How to avoid negligent credentialing and malpractice claims
  • How to conduct OPPE and FPPE
  • How to develop a thorough and efficient credentialing processes
  • How to develop privileging criteria and delineation of privileges

If you have a great idea for a poster and want to present it at this year’s conference, please download the attached CRC poster application, complete it, and e-mail it to Thanks, and I look forward to receiving your application.

Celebrate National Medical Staff Services Awareness Week with HCPro

Have you ever stopped to think about how your hospital would operate if the MSSD no longer existed? Who would prepare the hundreds of credentials files? Who would make sure the hospital’s privileging forms were up to date? Who would coordinate the next medical staff leadership retreat? And most importantly, who would remind you when it was time to submit your own credentialing and privileging reapplications?

You may not even be aware of all of the work that goes on in the MSSD. But this week is your chance to find out and to thank the members of your MSSD for their hard work. In 1992, President George Bush declared the first week of November as National Medical Staff Services Awareness Week.

In honor of this, HCPro is offering you and your colleagues a 15% discount on all of HCPro’s medical staff and credentialing products from Nov. 6-12. Visit the HCMarketplace and enter EO107658A during check out to receive your discount.  And don’t forget to thank your MSPs!

Featured webcast: Managing adverse actions

Adverse actions are a serious matter that requires serious attention. From prevention to investigation to reporting, how can you ensure your organization has the best processes in place? In the 90-minute live webcast, “Adverse Actions: Steps to Prevent, Manage and Report,” Joanne Hopkins, JD, and Anne Roberts, CPCS, CPMSM, will discuss how deal with an adverse action from beginning to end. Listeners will learn how to prevent adverse actions through education, how to prepare for an investigation, how to set clear guidelines and expectations for the peer review committee, what types of corrective action can be used, due process obligations, and reporting obligations.

Sponsored by the 15th Annual Credentialing Resource Center Symposium, the webcast will be held on Thursday, Oct. 27 at 1 p.m. EST. Participating in the live webcast or purchasing the CD to listen to at a later date cost just $159.20. For more information, click here.

Join our eSolutions Development Partner Program

HCPro’s eSolutions Team has launched the Development Partner Program to integrate the voice of our customers in the product development process. You’ll help us best understand your day-to-day world including challenges, needs, and objectives, and gather rich product feedback that will allow us to build an eSolution that fulfills an important need and delivers a valuable solution.

HCPro will integrate your ideas and feedback into the early phases of eSolutions product development, helping to develop best-in-class solutions that exceed your expectations. Currently this includes a medical staff solutions offering. With minimal involvement of your team’s time, we’ll go through a four-phase feedback process where your input helps directly guide product development.

Interested? Click this link and go to the Development Partner Program registration page for more information. We are limiting the number of partners so that we can build quality relationships.

Authors explore the ethics of physicians participating in capital punishment

The Hastings Center Report this month explores the ethics involved with physicians participating in lethal injection. On one hand, allowing physicians to participate may make deaths swifter and more humane for patients, but on the other hand, killing patients goes against physicians’ code of ethics to “first, do no harm.” In 2010, the American Board of Anesthesiologists decided to revoke the certification of any physician who participated in capital punishment, following the AMA’s lead.

Extended deal: $100 off CRC Symposium

We all love a deal. HCPro has extended its discount rate for the 14th Annual Credentialing Resource Center Symposium (May 12-13 in Las Vegas)! If you register before April 1, you get $100 off the regular price ($995) at $895 per registration. We hope to see you there!

Take the 2011 MSP salary survey

Ever wonder how your salary stacks up against other MSPs in the country, or even in your area?

Briefings on Credentialing (BOC) is conducting an online salary survey to collect data on the latest salary trends among MSPs. Click here to fill out the short 15-question survey. A summary of the results will be published online at the Credentialing Resource Center blog, and BOC subscribers will receive and in-depth look at the results in their April 2011 issue.

After you complete the survey, enter your name to win a credentialing book of your choice. The winner will receive one complimentary HCPro credentialing and privileging book, excluding Core Privileges for Physicians.

The survey closes on February 11.

Video: Online medical staff training demo

HCPro released the online medical staff training library that users can use at home or the office, basically anywhere with an Internet connection. A few of you still had questions about how it works. It’s not a DVD or CD. It’s not an audio conference. It’s the next best thing to going to a live conference.

Well, you’ll just have to see for yourself on how it works. Click below to view the navigation demo.

For more information on this product, click here.

Slideshow: The top blog posts of 2010

Did you miss some of the most popular blog posts this year? Don’t fret. We’ve compiled the top 10 news stories and tools of 2010 here:

10. Joint Commission updates blood transfusion requirements (September 28)

9. Free form: Example seven-day on/seven-day off hospitalist schedule (January 12)

8. ABMS and ACGME update core competencies: Don’t forget about procedural skills (October 11)

7. CMS issues first clarification on accountable care organizations (June 11)

6. Contest entry: MSP orientation plan (May 19)

5. Improving patient satisfaction scores one question at a time (May 3)

4. Free form: Clinical references policy and procedure (June 24)

3. MSPs offer tips for working collegially to accomplish goals quickly (July 6)

2. Contest winner: OPPE for low-volume providers (April 30)

1. Contest winner: Physician report card (May 26)

Related: Top blog posts of 2009

Physician orientation: Take a customized approach

A question that I seem to get quite frequently from the field relates to the different ways to conduct physician orientation. I think that organizations have many options and should customize their physician orientation to best suits their needs. Everyone has different preferred methods of learning. Some prefer to listen to a speaker, others may be content with reading material, while some may need a lot of interactive learning tools. Therefore, customizing orientation to fit adult learning styles can be challenging. Below are some methods for providing physician orientation. Mix and match until you find a program that fits your facility’s needs.

In-house orientation
Most, if not all educators would agree that nothing can replace face-to-face communication. Meeting someone and having that personal communication establishes a more personable relationship. Many organizations still require some form of in-house orientation, whether it’s organization-wide or department-specific.


Companies that provide EMR solutions

Looking to implement electronic medical records (EMR) but not sure which vendor to choose? Here is a list of just some of the companies that provide EMR solutions:

For a comprehensive list of companies providing EMR, visit Look for the December issue of Medical Staff Briefing for tips from three organizations that have recently implemented EMR.

Top free policy and form websites for medical staffs

Last week, we told you about the top free e-mail list serves for medical staffs. This week, we’re sharing our favorite websites for free medical staff policies and forms. Because institutions are more often keeping the wallets closed rather than open, these website resources can be a godsend to the medical staff office, serving as good jumping off point for customizable templates.

Note: Just with all free resources, beware where they come from and keep an eye out for reputable original sources (even though they might be hosted on a different location).Here are our favorites:

  • Greeley Company white papers
    You can find free online white papers (PDFs) directly from The Greeley Company; several new papers are published each year. Topics include competency, peer review, low- and no-volume practitioners, bylaws, and alignment from the Greeley experts. Greeley also has a premium library for Greeley Medical Staff Institute members for a membership fee.
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