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Featured free webcast: ACOs influence on MSPs

By now, you’ve probably heard the acronym ACO a few times at your organization. Although there are still many questions, one thing is for sure: ACOs will create changes throughout the healthcare industry, including the medical staff office. For MSPs, what this most likely means is a change to how practitioners are credentialed.

Bruce D. Armon, Esq., a legal expert in corporate healthcare law, will present a free 30-minute webcast next week about the MSPs role in an ACO formation. Armon is managing partner of Saul Ewing LLP’s Philadelphia office and co-chair of its health law group. He is also a member of our panel of highly-respected experts presenting at the 15th Annual Credentialing Resource Center Symposium, May 10-11, in Orlando. For more information on the symposium, click here.

To sign up for this free webcast, call 781/639-5599 or click here.

Get creative, get 50% off price of CRC Symposium

One thing I’ve learned quickly in this role as credentialing editor is that MSPs love to share their great ideas with other MSPs. They know the stress their MSO faces and if they have a solution to a common medical staff problem, they don’t want to keep it a secret. With that said, HCPro wants to provide MSPs with a way to share their knowledge at the 15th annual Credentialing Resource Center Symposium. As part of the conference offerings, a poster session will be held; it’s an informal way for hospitals to share their medical staff office successes with each other, network, and exchange ideas and information.

Accepted poster presenters will receive a 50% discount off the price of two symposium admissions. Sorry, but those already registered for the symposium are not eligible for the 50% discount (but you could send someone else from your organization).

Any and all ideas are welcome. Some poster topics to consider include the following:

  • How to train or incentivize medical staff leaders
  • How to avoid negligent credentialing and malpractice claims
  • How to conduct OPPE and FPPE
  • How to develop a thorough and efficient credentialing processes
  • How to develop privileging criteria and delineation of privileges

If you have a great idea for a poster and want to present it at this year’s conference, please download the attached CRC poster application, complete it, and e-mail it to Thanks, and I look forward to receiving your application.

Featured webcast: Assessing the competence of low- and no-volume practitioners

Create strategic solutions to privileging low- and no-volume practitioners with advice from two leading medical staff and credentialing experts. In this online program, Yisrael M. Safeek, MD, MBA, CPE, FACPE, an experienced physician leader and former Joint Commission surveyor, and Sally Pelletier CPMSM, CPS, a national credentialing and privileging expert, walk medical staff leaders and medical services professionals through steps to develop a working strategy to establish competency for low- and no-volume practitioners.

Take a peek at the agenda:        

  • Contributing factors to the increase of low- and no-volume practitioners
    • Governance documents that hamper the hospital’s ability to effectively manage low- and no-volume practitioners (i.e. link membership and privileges)
  • How does low volume affect competence
  • Matching privileges with competence
  • Building a strategic approach to low- and no-volume practitioners (e.g. intended practice plan, medical staff development plan)
  • Working strategies to address low- and no-volume
    • A medical staff culture that feels an obligation to the low- and no-volume practitioners
  • Types of data sources
  • How to compile and present the data in a meaningful way

This webcast will be presented on Tuesday, February 21 at 1 p.m. To learn more or to register, click here.

Patient Satisfaction Blog Series for CRC 2012

Pat Sat/HCAHPS/P4P – Huh?

This is the first of a series of five postings that will attempt to make sense of some the above.  Patient satisfaction has risen to the top of many a list as the government and other payers are establishing pay for performance (P4P) initiatives. One of the reasons everyone is working on this is there is a clear connection between patient satisfaction and quality. Check out the New England Journal of Medicine for more information on this (2008; 359:1921-1931).

Because patients, payers, and politicians now care about patient satisfaction, the next three posts will provide tips for improving scores on the three physician specific questions on the HCAHPS questionnaire. The last post will tie it all together to show physicians and MSPs how patient satisfaction affects physician performance.

To start, what is HCAHPS? The Hospital Consumer Assessment of Healthcare Providers and Systems is a 27-question survey developed by Centers for Medicare and Medicaid Services with the following goals in mind:

  • To produce data about patients’ perspectives of care that allow objective and meaningful comparisons of hospitals on topics that are important to consumers
  • To create incentives for hospitals to improve quality of care by making public survey results
  • To enhance accountability in healthcare by increasing transparency of the quality of hospital care provided in return for public investment (also by making public the survey results)

Although this survey covers a number of areas, my blog posts will cover these three physician-specific questions:

  • During this hospital stay, how often did physicians treat you with courtesy and respect?
  • During this hospital stay, how often did physicians listen carefully to you?
  • During this hospital stay, how often did physicians explain things in a way you could understand?

Until next time, try to get your arms around the fact that improving patient satisfaction will improve quality.  For many of us, this fact will be difficult to swallow, but swallowing (internalizing) this will be critical for our success in the future.

Editor’s note: William Mills, MD, MD, MMM, CPE, FACPE, CMSL, FAAFP, is a featured speaker at the 15th annual Credentialing Resource Center Symposium, May 10-11. He will be speaking on using patient satisfaction scores to drive improvement as well as how to privilege low- and no-volume practitioners. For more information, click here.

Celebrate National Medical Staff Services Awareness Week with HCPro

Have you ever stopped to think about how your hospital would operate if the MSSD no longer existed? Who would prepare the hundreds of credentials files? Who would make sure the hospital’s privileging forms were up to date? Who would coordinate the next medical staff leadership retreat? And most importantly, who would remind you when it was time to submit your own credentialing and privileging reapplications?

You may not even be aware of all of the work that goes on in the MSSD. But this week is your chance to find out and to thank the members of your MSSD for their hard work. In 1992, President George Bush declared the first week of November as National Medical Staff Services Awareness Week.

In honor of this, HCPro is offering you and your colleagues a 15% discount on all of HCPro’s medical staff and credentialing products from Nov. 6-12. Visit the HCMarketplace and enter EO107658A during check out to receive your discount.  And don’t forget to thank your MSPs!

Join our eSolutions Development Partner Program

HCPro’s eSolutions Team has launched the Development Partner Program to integrate the voice of our customers in the product development process. You’ll help us best understand your day-to-day world including challenges, needs, and objectives, and gather rich product feedback that will allow us to build an eSolution that fulfills an important need and delivers a valuable solution.

HCPro will integrate your ideas and feedback into the early phases of eSolutions product development, helping to develop best-in-class solutions that exceed your expectations. Currently this includes a medical staff solutions offering. With minimal involvement of your team’s time, we’ll go through a four-phase feedback process where your input helps directly guide product development.

Interested? Click this link and go to the Development Partner Program registration page for more information. We are limiting the number of partners so that we can build quality relationships.

Is developing privileging criteria always a struggle?

It doesn’t have to be! Join HCPro on February 9 at 1:00 ET for “Step-by-Step Guide to Developing Privileging Criteria,” a 90-minute Webcast hosted by Sally Pelletier, CPMSM, CPCS and Christina W. Giles, CPMSM, MS. During the program, Sally and Chris will walk you through best practices for privileging criteria development following the below agenda:

  1. When do you need to develop privilege criteria (when is something a new privilege vs. an extension of an existing privilege)?
  2. What internal and external sources are available?
  3. How do you create equivalent criteria for procedures that cross specialty lines?
  4. What elements should be considered when defining the criteria?
  5. Case studies that reflect various settings, examples of forms, and sources you can use to develop criteria
  6. Live Q&A

To purchase access to the Webcast, please click here.

Credentialing is important, even for pharma companies

Hospitals know why it is crucial to check the background of every physician who applies, but apparently pharmaceutical companies don’t. ProPublica and report that an unsettling number of physicians who work for some of the country’s largest pharmaceutical companies, including GlaxoSmithKline, Eli Lilly, and AstraZeneca, have shady backgrounds that include everything from having inappropriate sexual conduct with patients to performing unnecessary and dangerous procedures. Pharmaceutical companies unknowingly hired physicians with sanctions to deliver speeches and educate customers about certain drugs. One physician who had lied on his state licensing application regarding a prior conviction received $20,000 from GlaxoSmithKline in 2009.