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Pontos para ficar seu processo de web design mais fácil

Alguns empresários hoje ainda nao estao percebendo o quao importante é o sitio para seus negócios. Este momento em dia, o site tornou-se uma parte fundamental de qualquer operaçao comercial e as pessoas esperam que qualquer empresa tenha um sitio. No mundo onde a maioria de pessoas que passaram a maior parcela do tempo na Internet, o sitio tornou-se o meio muito mais importante para as companhias promoverem seus produtos / serviços em linha 24 horas por dia, para os clientes locais e internacionais. Construir 1 site nao é tao difícil como antes. Existem muitas ferramentas de software que facilitam a criaçao de sitios. Assim, eu gostaria do compartilhar com você várias sugestões a respeito de onde o visitante pode encontrar as ajudas que você precisa.

Primeiro, você precisa encontrar quaisquer amigos de negócios que tenham bons sites em execuçao. Em seguida, dê uma olhada em seus sites para ver quais partes de suas páginas da Web lhe atraem mais e como estes conteúdos sao exibidos. Talvez você prefira a maneira como eles projetaram as navegações ou como definiram as páginas. Você pode obter quaisquer recursos espetaculares nos sitios que o visitante gostaria do experimentar no seu futuro site. Entao, fale usando seus amigos e obtenha algumas dicas sobre como / o que o visitante precisa para preparar na construçao de um sitio. Você pode vir a até exatamente perguntar aos seus amigos sobre como criar certas partes do site. Isso irá poupar muito tempo e ajudá-lo a saber rapidamente a respeito de o de que você precisa fazer em seguida. Em segundo lugar, você pode procurar facilita acessando fóruns on-line para web designers. No meu ponto de vista, comunidades como estas sao ricas em dicas de design web destes especialistas em design web. Você pode fazer perguntas e achar facilmente discussões sobre as últimas tendências de design ou as melhores ferramentas usadas para criar determinados recursos no site. Estes fóruns on-line sao ótimos lugares para iniciantes porque, para qualquer pergunta postada nos fóruns, você pode ter certeza de que haverá numerosas soluções oferecidas pelos especialistas.

No caso de o visitante precisar por uma abordagem passo a passo para aprender, considere os tutoriais que você pode descobrir on-line. Você pode encontrar tutoriais em praticamente qualquer aspecto do um sitio, desde a construçao por uma navegaçao amigável até a criaçao de uma forma web perfeita. Na minha opiniao, os tutoriais on-line criar um site de vendas gratis sao ótimos visto que você têm a possibilidade de obter instruções concisas em apenas uma parte específica que o visitante precisa sem passar por muitas coisas que o visitante pode nao precisar. Em terceiro lugar, se você precisar de ajuda mais geral pelo design do site, você pode querer se inscrever para um curso do design web. Existem várias faculdades comunitárias que oferecem cursos do baixo custo, e o visitante também pode vir a encontrar cursos on-line também igualmente similarmente identicamente conjuntamente. Esses cursos irao ensinar-lhe as habilidades básicas, ajudando você a construir uma boa base no design do site. Uma vez que você tenha uma base no lugar, o visitante terá muito mais flexibilidade na construçao por algo da maneira de que você deveras deseja. Para além disso, existem inúmeros livros no mercado sobre design web. Ir para a Internet ou parar através livraria local para atravessar por suas coleções. Certos livros sao escritos mais para os iniciantes, com uma explicaçao dos conceitos básicos e alguns exercícios para praticar. Alguns outros sao escritos como uma referência. Eles sao abrangentes, mas o conteúdo têm a possibilidade de ser deveras complexo. Entao, faça uma avaliaçao do seu nível de habilidade / saber e obtenha um livro apropriado para seu nível.

Finalmente, pelo caso de você querer adicionar recursos que exigem um script avançado, nao esqueça que você a todos os momentos pode contratar um web designer profissional que pode fazer as peças ainda mais difíceis para você. Claro, você deve se preocupar com o quanto isso vai custar-lhe. O script pode demorar um pouco para saber. Se o visitante nao tiver tempo, e você só precisa de scripts ocasionalmente, basta contratar um desenvolvedor para fazer essa parte para você. Foi uma forma mais eficaz de fazer o trabalho. Se este seu orçamento é reduzido e o visitante se preocupa com este custo do design web, entao o visitante deve procurar empresas do design web que estejam confortáveis listando seus preços de web design diretamente no site (essas companhias geralmente oferecem preços justos para este design do site). Isso permitirá que você compare suas taxas horárias por trabalho e qualidade por trabalho (de suas páginas de portfólio) entre essas empresas por design web.

Top rated Strategies Meant for Online Organization Marketing

Online business promoting is all about building a visible brand identification and towering over the rest of your competition. Building brand identity is usually a time-consuming process that involves targeted efforts. This requires regular monitoring, examination of existing techniques, analyzing results and the capability to take about ground breaking changes because soon since they will be required. These full times, online business marketing can be becoming more and even more competitive. With a wealth of means available on the internet, entrepreneurs zero suffer right from a absence of equipment longer. Yet, the variety of equipment makes it difficult to beat the competition and stand away from the rest because the equipment that will be available to you will be available to your rivals too. The real approach forward can be to formulate a successful marketing approach that may bring in business internet. The initially step in this path is creating a powerful and successful ecommerce web page. This website is the window to the carrying on with business universe. So, this is in your fascination to set up an online store website that has all the add-ons, functionality and plug-ins that you require to promote online. Once it comes to ecommerce and building website, you have a number of options. You could use a artist and programmer to perform the ongoing work to get you. Nonetheless, this is normally not simply expensive remarkably, it would be time consuming as well. Alternatively, you could likewise purchase ready made web themes from companies that present to deal with your web-site for you. Keeping your long term business approaches in mind, the second option is recommended. Once you apply the technical expertise of experts, you can leave website operations to them. You may concentrate upon bringing in more business. The just proviso is usually to choose a company that is usually reputed and has acceptable years of experience in the discipline. Search motors are a great important component of online marketing. Search engines are like searchlights that beam on you and produce you stand out coming from your opponents. When the business best search engine listings, you can anticipate to take in a huge quantity of devoted web visitors. This kind of visitors is priceless because the social people coming in are previously sold upon the idea of shopping for. They only need to finalize about where to shop out of. Capitalizing about these pre-sold customers can be vital to your organization strategy. Social networking is normally the central source of on-line business advertising. These total days, providing is each and every one about developing personal speak to. When you ‘connect’ with your consumers in a personal approach, you may hope to get organization from them because persons like to do organization with persons they just like. Blogs, sound and movies are important tools to get establishing personal connection with clients. Today, your online store website could not hope to achieve enough hits devoid of these. A strong brand name will make the difference to your organization and help you turn into the head of the niche. Yet, for that to happen, you require to possess a apparent cut online business advertising strategy. You have to develop the technical and back-up know-how to assure the soft running of your on line marketplace. You must incorporate this with savvy marketing techniques intended for long term online accomplishment. Read more: https://privnote.com/

Internet Business – Creating Effective Ads

Internet marketing on the Internet leaves a lot to be wanted. We have advertisements that copy Windows-warning cardboard boxes. We have pop-ups and pop-unders. All of these happen to be developed when using the intent to get people to notice these people. However, the majority of only wrap up irritating these people. Advertisers, individuals with little budgets, cannot afford to waste money upon ineffective will buy. In order to boost your marketing and advertising buys, you have to concentrate on enhancing your creative.

Follow this advice that might help:

Step 1 : Clearly define clear desired goals of your advertising campaign The most important element of any marketing campaign is to contain a clear target in mind. You could be targeting a specialized group of people, the initial aim may be to focus on at least 1000 internet surfers etc and so forth. Include a well described, clear goal. Step 2: Distinguish the most effective sites for obtaining your goals Sites that are most relevant to your product or service will, more than likely, be your best option; but also consider larger sites or networks that can target the audience most likely trying to reach. They can be incredibly cost-effective. Should you have multiple goods and services that charm to various goal markets, you have got to consider sites that reach all those numerous segments. Step 3: Craft your message to slip the needs of the market you’re aimed towards This depends upon understanding the readership of the sites you’re marketing and advertising on. The message you utilize on a technology site to appeal to technologically informed customers do not ever have the same charm for site visitors on a small-business site. Concentrate your plan. Step 4: Content of your Advertisement

Pay particular attention to this content of the Advertisement. The content must be such that that clearly differentiates your service or product from your competitors’. Have a catchy topic. The headline is probably the most important part of the Advertisement – It’s the customer puller. Step 5: Produce the specific promotional messages that correspond to aims The marketing messages should certainly concentrate on the major selling points of your service or product and have a solid call-to-action. Step 6: Make the wanted action evidently visible This certainly does not mean the desired action should certainly necessarily blink, bounce or perhaps do flips, but it needs to be visible within the accepted structure for the media occur to be using. In the matter of the Internet, underlined text links, “click here” text accessibility boxes, and pull-down selections are all techniques to make the desired action plainly visible. Step seven: Design the ad so it looks like that belongs in the sites in which you’re marketing For instance, you might like to use the website’s font people in your textual content, color schemes in the background, font color alternatives overall, and emulate images where suitable. Try to conform to the environment hence potential customers browsing site don’t gasp in shock every time they see your advertising. Step almost eight: Produce multiple versions of each ad Create three or four variations of each advertisement, changing the promotional note, call-to-action, typeface faces and color schemes. This is particularly important for anybody who is doing selling price testing or perhaps gauging reaction to specific special deals. By dividing your promotion buy among the various variants of your innovative, you can then start to optimize the buy based upon the sales message that works greatest.

Read more: https://privnote.com/

Professionelle Erstellung von Websites.

Es ist nicht Geheimnis, falls sich Personen in jener modernen Erde zunehmend herauf der Suche nach jener oder jener Information deinem Internet verteilen. Und dies ist schlüssig, denn heute haben viele Unternehmen ferner Organisationen die eigene Internetauftritt im Community. Um ein interessantes Werk oder Gute angebot für eine Dienstleistung zu finden, müssen die Menschen keine Zeit für Kontakt haben zu den Geschäften und Organisationen aufwenden, sondern alleinig auf die Website betrachten und allesamt notwendigen Infos erhalten. Auf jeden fall gewinnen in diesem Sinken diejenigen Firmen, die ihre eigene Abbildung im Datenautobahn (umgangssprachlich) haben.

Heutzutage ist die Website diese eine, Darstellung dieses Unternehmens im Netzwerk, Reklame für dasjenige Unternehmen und seine Produkte und das großes Plus für dies Image. Das ist Feedback von Diesen Kunden des weiteren Partnern, die Möglichkeit von seiten Onlineverkauf und Beratung und vieles mehr. Und dies sind in keiner weise alle Vorteile moderner Websites. Letztendlich ist echt eine Website ein großer Schritt mit der Tendenz eines Unternehmens und einer Organisation. Mehrere Geschäftsleute sind daran begeistern kann, wo Jene die Erstellung einer Website (Englisch, um die Internetseite zu bestellen) zu dem erschwinglichen Abgabe bestellen sachverstand. Natürlich ist echt es viel rentabler ferner zweckmäßiger, das in spezialisierten Internetagenturen abgeschlossen tun. Darüber hinaus wird der Durchlauf der Herstellung der Ressource von einem professionellen Team von Spezialisten, bestehend taktlos Programmierern, Designern, Optimierern, Textern und anderen, durchgeführt. Der Kunde kann anhand des Portfolios oder eines Teilweise der Bewertungen die Qualität der schon fertiggestellten Web-Studio-Werke kennenlernen. Wohl beginnende Organisationen schätzen ihren Ruf und versuchen, die Arbeit derart effizient als möglich zu erledigen, derweil die Testen für die Dienstleistungen in keiner weise hoch sind.

Große Webstudios können (sich) vergewissern, dass alle Kundenanforderungen berücksichtigt werden, die kompetenteste des weiteren attraktivste Visualisierung der Page auf allen Geräten des weiteren ihre Effektivität in Gefüge von Businesspromotion, unabhängig vonseiten Thema und Spezifität. Bemerkenswert ist, dass die Tendenz von Projekten hier immer in kürzester Zeit erfolgt. Gleichzeitig sachverstand Geschäftsinhaber sogleich eine sonstige Werbung zu gunsten von die Internetseite im Community bestellen, die Zielgruppe anlocken und die Anzahl dieser Verkäufe erhöhen. In der Tat ist echt die Order einer Website in dieser modernen Erde nicht so sehr schwierig. Solche Dienste sein von Studios und eigenen Spezialisten erbracht. Sie sachverstand ein Projekt von beliebiger Komplexität, Diversität und Gegenstand entwickeln. Sofern Sie Geld sparen bedürftig, sollte jener Kunde herauf die beginnenden Internetagenturen obacht geben. Trotz jener geringen Kostenaufwand versuchen die Meister, ihre Arbeit qualitativ und zuverlässig zu erledigen. Wenn dies Budget es Ihnen ermöglicht, ein teureres Produkt zu erhalten, müssen Sie einander an erfahrene und professionelle Organisationen wenden.

Professionelle Website-Erstellung ermöglicht das Ihnen, einen neuen Hinschauen auf Ihr eigenes Geschäft zu verziehen (platte, fliese). Ein kompetenter Transfer mit ein virtuelles Flugzeug ermöglicht es, ebenso in jener Ruhezeit das spürbares Einkommen zu erzeugen. Eine erfolgreiche Website ist der Autoschlüssel zu dem erfolgreichen Geschäft. Aber was bestimmt allen Erfolg jener Website? Gibt es bestimmten Kriterien, die helfen, welchen Erfolg des Projekts zu bestimmen? Bevor allem Webdesign und technische Lösung. Elementar sind ebenso die Unterstützung der Beihilfe und deren Förderung. Professionelle Erstellung von Websites ist echt unmöglich ferner ohne einen kompetenten Marketingansatz. Worüber ratschen wir jetzt? Entwickler dieser Ressource falls sich jener Erstellung dieser Site nähern, um eine Ressource abgeschlossen schaffen, die Zielgruppe erhöht und mehr und mehr Profit bringt, und eine elektronische Broschüre ist überhaupt in keiner weise das, was wir brauchen. Die beste Phase dieser Arbeit koennte sein, die Besonderheiten des Geschäfts dieses Kunden, die Bekanntschaft qua der Zielgruppe, das Studium der Konkurrenten zu kennenlernen. Auf jener gleichen Stufe werden Geschäftsziele festgelegt. Die professionelle Erstellung von Webseiten bietet die Möglichkeit, Schlussfolgerungen darüber zu ziehen, auf was jemand sich einstellen soll, auf welche Materialien die Sites zu setzen sind, was auf jener Hauptseite über platzieren ist, welche Schlüsselwörter zur Beziehung der Website usw. operieren. In welchen ersten Phasen ist die professionelle Erstellung von Websites ohne ernsthafte Arbeit bei weitem nicht vorstellbar Webdesign. Das Formgebung der Internetauftritt ist die Kleidung, zu gunsten von die Sie sich in kauf genommen werden. Infolge der Tatsache, dass das jeden Vierundzwanzig stunden eine zunehmende Anzahl seitens des gleichen Themas existieren, konzentriert einander der Benutzer, um in keiner weise verwirrt abgeschlossen sein, herauf die website erstellen kosten Beihilfe, die schöner aussieht. Je teurer dies Design erscheint, desto zuversichtlicher wird es sein. Taktvolle rücksichtsnahme vor allen Erfolgreichen, die genug Geld für teures Webdesign besitzen. Professionelle Erstellung von Websites – Arbeitskapazität von allen ohne Ausnahme von Elementen einer Internetseite, bequem des weiteren klar jetzt für alle Navigation, bequeme Strukturierung der Informationen.

Featured free webcast: ACOs influence on MSPs

By now, you’ve probably heard the acronym ACO a few times at your organization. Although there are still many questions, one thing is for sure: ACOs will create changes throughout the healthcare industry, including the medical staff office. For MSPs, what this most likely means is a change to how practitioners are credentialed.

Bruce D. Armon, Esq., a legal expert in corporate healthcare law, will present a free 30-minute webcast next week about the MSPs role in an ACO formation. Armon is managing partner of Saul Ewing LLP’s Philadelphia office and co-chair of its health law group. He is also a member of our panel of highly-respected experts presenting at the 15th Annual Credentialing Resource Center Symposium, May 10-11, in Orlando. For more information on the symposium, click here.

To sign up for this free webcast, call 781/639-5599 or click here.

Get creative, get 50% off price of CRC Symposium

One thing I’ve learned quickly in this role as credentialing editor is that MSPs love to share their great ideas with other MSPs. They know the stress their MSO faces and if they have a solution to a common medical staff problem, they don’t want to keep it a secret. With that said, HCPro wants to provide MSPs with a way to share their knowledge at the 15th annual Credentialing Resource Center Symposium. As part of the conference offerings, a poster session will be held; it’s an informal way for hospitals to share their medical staff office successes with each other, network, and exchange ideas and information.

Accepted poster presenters will receive a 50% discount off the price of two symposium admissions. Sorry, but those already registered for the symposium are not eligible for the 50% discount (but you could send someone else from your organization).

Any and all ideas are welcome. Some poster topics to consider include the following:

  • How to train or incentivize medical staff leaders
  • How to avoid negligent credentialing and malpractice claims
  • How to conduct OPPE and FPPE
  • How to develop a thorough and efficient credentialing processes
  • How to develop privileging criteria and delineation of privileges

If you have a great idea for a poster and want to present it at this year’s conference, please download the attached CRC poster application, complete it, and e-mail it to kkondilis@hcpro.com. Thanks, and I look forward to receiving your application.

Patient Satisfaction Blog Series for CRC 2012

Easier?  It can make my job easier?

You are now experts at improving the three physician-specific questions on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey:

  • During this hospital stay, how often did doctors treat you with courtesy and respect?
  • During this hospital stay, how often did doctors listen carefully to you?
  • During this hospital stay, how often did doctors explain things in a way you could understand?

I mentioned last week that this would make your job easier. How can that be? The following are some of the benefits that come from having satisfied patients:

  • Fulfills patient priorities and wants
  • Improves professional standing
  • Improves compliance with recommended treatments and follow up
  • Reduces liability risks and costs
  • Improves staff retention and satisfaction
  • Improves physician satisfaction
  • Reduces unnecessary calls, returns to the ED, and professional aggravation
  • Improves clinical outcomes and measures

There are other benefits as well. If you think back, you can probably find an example for each of the above from your own journey in the medical profession (as either a patient or provider). Happiness (satisfaction) is contagious!

Hopefully this series has whetted your appetite to do further reading, research, and reflection on improving patient satisfaction. Although “because the government says so” may be adequate motivation for some, the real motivation should come from our desire to provide the best patient care possible. After all, isn’t that what we are all about?

Editor’s note: William Mills, MD, MD, MMM, CPE, FACPE, CMSL, FAAFP, is a featured speaker at the 15th annual Credentialing Resource Center Symposium, May 10-11. He will be speaking on using patient satisfaction scores to drive improvement as well as how to privilege low- and no-volume practitioners. For more information, click here.

Patient Satisfaction Blog Series for CRC 2012

Blah, Blah, Blah?

As I mentioned in my last post, there are three physician-specific questions on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey:

  • During this hospital stay, how often did doctors treat you with courtesy and respect?
  • During this hospital stay, how often did doctors listen carefully to you?
  • During this hospital stay, how often did doctors explain things in a way you could understand?

This post will deal with tips to improve your scores on the explanation question. By now, I’m sure you would make Emily Post proud of how polite you are. (For those much younger than I, she was the queen of etiquette.) I also expect you have made some brilliant diagnoses as a result of your improved listening skills. Now it is time to focus on how you explain things to patients and increase those scores at the same time. Your patient shouldn’t feel like Charlie Brown talking to his parents and just hear “blah, blah, blah,” when you are explaining important health related issues.

Patients (those are the horizontal people in hospitals) are often not at their intellectual peak while hospitalized. Remember this is our workplace—not theirs—so we need to be a little more diligent when explaining complex, emotionally charged issues.  Here are a few pointers that will help you with your ability to explain what’s going on in a way that the patient may understand:

  • Provide more information than you believe is necessary
  • Provide the option of having another person in the room to hear the information, take notes, and ask questions
  • Encourage patients to write down their questions in between visits. This allows them the opportunity to think about the previous interactions and formulate questions that specifically address their fears and concerns
  • Ask patients if they need any more information

Remember that we often get caught up in our jargon and patients “appear” to understand as they don’t want to disappoint their physician or appear not so bright.  Ask follow-up questions that probe their understanding. You may be surprised by how much your patient did not understand once you start asking them these questions.

So go forth and improve the satisfaction of those we serve, while simultaneously improving quality, publicly reported measures and making your job easier. I couldn’t resist. This will make your job easier. Read next week’s post to see how.

Editor’s note: William Mills, MD, MD, MMM, CPE, FACPE, CMSL, FAAFP, is a featured speaker at the 15th annual Credentialing Resource Center Symposium, May 10-11. He will be speaking on using patient satisfaction scores to drive improvement as well as how to privilege low- and no-volume practitioners. For more information, click here.

Featured webcast: Assessing the competence of low- and no-volume practitioners

Create strategic solutions to privileging low- and no-volume practitioners with advice from two leading medical staff and credentialing experts. In this online program, Yisrael M. Safeek, MD, MBA, CPE, FACPE, an experienced physician leader and former Joint Commission surveyor, and Sally Pelletier CPMSM, CPS, a national credentialing and privileging expert, walk medical staff leaders and medical services professionals through steps to develop a working strategy to establish competency for low- and no-volume practitioners.

Take a peek at the agenda:        

  • Contributing factors to the increase of low- and no-volume practitioners
    • Governance documents that hamper the hospital’s ability to effectively manage low- and no-volume practitioners (i.e. link membership and privileges)
  • How does low volume affect competence
  • Matching privileges with competence
  • Building a strategic approach to low- and no-volume practitioners (e.g. intended practice plan, medical staff development plan)
  • Working strategies to address low- and no-volume
    • A medical staff culture that feels an obligation to the low- and no-volume practitioners
  • Types of data sources
  • How to compile and present the data in a meaningful way

This webcast will be presented on Tuesday, February 21 at 1 p.m. To learn more or to register, click here.

Patient Satisfaction Blog Series for CRC 2012

I’m Sorry, What Did You Say?

As I mentioned in my last post, there are three physician-specific questions on the Hospital Consumer Assessment of Healthcare Providers and Systems HCAHPS survey. They are:

  • During this hospital stay, how often did doctors treat you with courtesy and respect?
  • During this hospital stay, how often did doctors listen carefully to you?
  • During this hospital stay, how often did doctors explain things in a way you could understand?

This post will deal with tips to improve your scores on the listening question.  Hopefully you have tried to be a little more respectful (as discussed in my last post) and have found it rewarding.  So let’s improve your listening skills now.

You have probably figured out this is a perception issue, and you are correct. The following tips have been shown to improve the patient’s perception that you are listening:

  • Sit down during the conversation portion of the visit
  • Ask open-ended questions and listen with empathy
  • Use “reflective” listening (paraphrase, clarify, ask for understanding)
  • Offer a physical gesture, such as a handshake, a touch on the shoulder, or a pat on the knee
  • Make eye contact with the patient and family
  • Pay attention to the patient and not the chart or cell phone

Although these tips improve the perception that you are listening, you actually do need to listen carefully.  Remember back to medical school when the wise attending said that the patient will tell you what is wrong with them if you will only listen?  My experience is that they were right.  How about your experience?

 

Editor’s note: William Mills, MD, MD, MMM, CPE, FACPE, CMSL, FAAFP, is a featured speaker at the 15th annual Credentialing Resource Center Symposium, May 10-11. He will be speaking on using patient satisfaction scores to drive improvement as well as how to privilege low- and no-volume practitioners. For more information, click here.

Patient Satisfaction Blog Series for CRC 2012

Courtesy and Respect? Don’t have to; I’m the Physician!

As I mentioned in my last post, there are three physician-specific questions on the Hospital Consumer Assessment of Healthcare Providers and Systems HCAHPS survey:

  • During this hospital stay, how often did doctors treat you with courtesy and respect?
  • During this hospital stay, how often did doctors listen carefully to you?
  • During this hospital stay, how often did doctors explain things in a way you could understand?

This post will deal with tips to improve your scores on the courtesy and respect question.  Hopefully you have bought into the concept that improving patient satisfaction improves quality.  If you haven’t yet, then try these suggestions and see what happens.

Since approximately 85% of communication is non-verbal, pay particular attention to your body language. We have all been in situations where the body language was so loud, that the spoken words could not be “heard.”  Clear your mind prior to beginning the encounter.

Brush up on your polite behaviors such as:

  • Knocking on the door before entering
  • Making eye contact with the patient and visitors
  • Introducing yourself and the members of your team
  • Addressing the patient by their preferred name

Also, do not discuss the patient in the third person when they are present.  They are not just the “gallbladder in room 203” but actually a person, too.

These are just a few of the proven methods to improve patient satisfaction and your score on this question.  Try these out this week; next week I’ll be sharing about listening skills.

Editor’s note: William Mills, MD, MD, MMM, CPE, FACPE, CMSL, FAAFP, is a featured speaker at the 15th annual Credentialing Resource Center Symposium, May 10-11. He will be speaking on using patient satisfaction scores to drive improvement as well as how to privilege low- and no-volume practitioners. For more information, click here.

Holy Moly, He Wants to Come Back!

Okay, here are the questions:

  • What do you do when the physician requests his privileges be restored after he returns from rehab for his cocaine and sexual addictions?
  • What do you do when the 67-year-old internist, who retired five years ago, has just been hired by administration to be your new hospitalist?
  • What do you do when your favorite cardiologist returns from a medical leave of absence after suffering a significant stroke?

Of course, these scenarios cause more questions than answers. You suddenly wish you had declined the invitation to be chief of staff of your medical staff. The fact remains that demographics apply to physicians as well as the general public.

Alcohol and substance abuse is 12-14% in the general population and is the same or somewhat higher in the physician population. (P Hughes, Prevalence of Substance Abuse Among US physicians, JAMA, 1992) Sexual addiction, especially cyber addiction to pornography, is present in 6-8% of the general population and one out of five are women. (Carnes, Am J Prev Psychology Neurology, 1991, 3:16-23) Dementia is present in 13.9% of individuals 71 and older and 9.7% of these have Alzheimer’s disease. (Plassman, et al, Neuroepid, 2007) Stroke recovery is possible, but of course, varies widely depending on age, severity of the injury, rehabilitation efforts, and support to name a few. None of us are immune from these possibilities.

Okay, now a few answers. Patients are more important than physicians. Don’t get caught in the trap of treating physicians as “special people.” First and foremost, you should have a concrete policy for dealing with all of the above possibilities. It must be iron clad, fair and equitable, be consistent with HIPPA and the American Disability Act, should be patient-safety focused but also allow for the physician to return to your medical staff. This begins with a viable and credible Physician Health Committee, an engaged credentials committee, OPPE and FPPE plans on steroids, legal advice, and a “Fitness to Work” evaluation from an objective and independent physician.

Want more from Dr. White? R Dean White DDS, MS, of Dean White Consulting, will be speaking about how to create a physician re-entry process at the 15th Annual Credentialing Resource Center Symposium, May 10-11. For more information, click here.