An interesting line of questioning is emerging in some recent survey activity (mostly during state visits, but the accreditation organizations are moving in this direction, particularly those with a focus on ISO processes) relates to the management of “high mortality” utility systems components, particularly emergency power supply system parts. If you look at this as a function of high reliability, ensuring that you have close to immediate access to a means of repairing those things that are most likely to break (and I suspect that everyone out there in the reading audience know which of your utility systems are most likely to give you fits—from experience, elevators always seem to figure in on that count).
I think in most instances it would require some level of working with your service providers to identify the things that are most likely to go wrong and then to set up a process for ensuring ready access to parts and service. Let’s face it, there are few more angst-filled moments than when you have to tell your boss that a critical piece of equipment is going to be down because parts need to be ordered, etc. And I don’t know of too many service vendors that are maintaining a broad-range of replacement parts, etc. on their shelves (I’m sure there are some and that’s great for you if they “live” in your neighborhood); inventory can be an expensive undertaking. But maybe there’s a way to build that into your next service contract—something to think about—your incumbent is probably going to have the most specific failure data relative to your equipment, but I would think there are sufficient commonalities of systems and equipment to allow for competitive proposals if you choose to go that route.
Some other contractual considerations (and this is more on the compliance front than anything, but still)—a “hard” touch whenever folks are onsite servicing equipment—at the very least, they can let you know if they see anything that might prove troublesome, so you don’t have to hunt for it when the paperwork arrives (hopefully sooner rather than later—that’s another contractual consideration—turnaround time for service reports/records). I don’t know that we’ll ever have enough granularity of data from the regulatory folks, but I am absolutely convinced (based on what I’ve seen) that the reason that findings in and around fire safety (and other) systems documentation relates to stuff being buried in vendor reports: the “classic” smoke detector that didn’t get tested or the heat detector in an elevator shaft that someone terms “inaccessible.” We (as a collective) are on the hook for ensuring that 100% of your devices and equipment are inspected, tested, and maintained in accordance with code and regulation. Our vendors really don’t have any “skin” in the game.
I’m sure this is all rather self-evident to you folks, but where I’m sitting at the moment, there’s not a lot of “new” stuff floating around and it was a miserable rainy day, so this is what the connection of head and fingers conjured up.