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Study identifies safety and privacy risks at Walgreens pharmacies

[1]Walgreens’ new “Well Experience” pharmacy model may pose significant risks to the safety and privacy of patients, according to a study conducted by Change to Win (CtW) Retail Initiatives. [2] In an effort to make pharmacists more accessible, the “Well Experience” model places them at a desk in front of the pharmacy counter, according to CtW.

CtW investigated the “Well Experience” at 50 Walgreens locations in Illinois, Indiana, and Florida from June to August 2013 in an effort to identify risks associated with the model. CtW noted the following privacy and safety concerns:

CtW recommended that Walgreens reevaluate its new pharmacy model so that it does not pose a risk to patient privacy and medication security.