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Tip: Monitor social media

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Compliance officers—and privacy and security officers alike—should be auditing and monitoring social media.

"Look to make sure that employees are not posting confidential information on these sites," says F. Lisa Murtha, a partner at SNR Denton in Washington, D.C. "A good strategy is to run periodic Google or other searches against employee names."

Change throws people off—the advent of the telephone probably caused some consternation as well, says Roy Snell, CHC, CCEP-F, CEO of HCCA.

But social media, just like the phone, is a valuable tool. "People just need to learn to use it professionally," Snell says.

This tip was adapted from the July 2011 issue of Strategies for Health Care Compliance. More information about Strategies for Health Care Compliance is available at the HCMarketplace.


  1. Frank Ruelas says:

    One only needs to consider the following numbers:

    “…Facebook leads the global social media networking pack, with nearly 750 million users (including 500 million active users), followed by LinkedIn (around 100 million), Twitter (around 75 million), the 100-odd million Orkut (Brazil and India accounting for most users) and MySpace, with 30 million-odd users…”
    (Source: http://www.business-standard.com/india/news/google-launches-plus-to-takefacebook/440963/)

    To see that social sites by their sheer numbers of members would suggest that it is likely that workforce members may be members of these sites.

    That being said, I think at a minimum, network monitoring to assess which of these sites are being accessed by work place computers may be one way to begin the assessment how these social media sites may be getting used by the workforce.


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