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MSPs share their thoughts during National Medical Staff Services Awareness Week

wmn-computer-bookDuring National Medical Staff Services Awareness Week, we are encouraging MSPs to share their thoughts with us. I did an interview with Carole LaPine, MSA, CPMSM, CPCS, manager for physician services at Trinity Health in Novi, MI. As a veteran MSP, Carole had a lot to share: 

LJ: If there was one thing you could say to the world during National Medical Staff Services Awareness Week, what would it be?

CL: One of the first things I would say is, “Physician leaders, medical executives, and healthcare administrators, this is the time to recognize a vital member of the health care delivery team: your medical staff services professional.” 

LJ: What does being an MSP mean to you? 

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Some physicians have trouble alerting others of potential mistakes

Physicians may not have an easy time speaking up when they see a medical mistake waiting to happen, says Mary J. Voutt-Goos RN, BSN, CCRN, director patient safety initiatives in the Office of Clinical Quality and Safety at the Henry Ford Health System in Detroit.

I interviewed Mary for the November Medical Staff Briefing article “Joint Commission Alert puts leaders behind the wheel of patient safety: Steps for navigating the road ahead” and decided to ask our physician and MSP readers why they think speaking up is so difficult. Check out this article excerpt and let me know what you think:

Through surveys, Voutt-Goos learned that senior physicians also find it difficult to point out potential errors to their peers, although the exact reason isn’t clear. Voutt-Goos plans to conduct further focus groups to pinpoint why.

Regardless of why senior staff members have difficulty speaking up, the message is clear. “If you have difficulty speaking up to your colleagues in those situations, think about how much harder it must be for people lower in the hierarchy, like residents, nurses, technicians, and patients,” Voutt-Goos says.

Sample medical staff leadership retreat agenda

Looking to implement medical staff leadership retreats at your facility but not sure where to start? Check out “Tips for a successful medical staff leadership retreat: Involve leaders in training the next generation” in the November issue of Medical Staff Briefing. Along with some great tips, such as limiting retreats to medical executive committee members, Swedish Medical Center in Englewood, CO, contributed a sample agenda.  I hope this helps get your facility retreat-ready!

Listen to your medical staff. Really listen.

staff-mtg-2We compiled tips from MSPs about how they achieve buy-in from the medical staff in the August issue of Briefings on Credentialing (available online in mid-July). But MSPs aren’t the only ones who search for medical staff buy-in. Hospitals also rely on them to implement projects.

Benjamin F. Call, M.D., FACC, a past medical staff president, and current Chairman of the Board of Trustees of Portneuf Medical Center in Pocatello, Idaho says there are a number of techniques for achieving buy-in. “Our hospital’s gone through a series of transitions in its administrative style of management. There are several things we have done that have really made a big difference,” he says.

The following are some buy-in strategies he’s seen the MSP use that can also be used by the hospital:

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Audio Clip: Physician-Hospital Alignment

Wondering whether your facility should pursue a joint venture with several local physicians? Pondering the benefits of gain sharing? Debating over physician employment? Joint HCPro on June 16 for Physician-Hospital Alignment: Practical Tools and Models in Today’s Economy.

I had the opportunity to sit down with Robert “Buster” Mobley, MD, ACPE, executive vice president of medical affairs and quality, St. Dominic Jackson Memorial Hospital last week for a pre-program interview. Here’s an excerpt:

EJ: How does the physician economic alignment tool that you will be presenting during the audio conference help hospital and medical staff leaders make smart decisions with regard to various physician relationships?

RM: We’ve developed a framework tool that actually takes an organization through a process wherein they deal with certain required questions before they make a determination as far as an alignment strategy with a physician. That will include the discussion regarding the strategic value of such a decision. It will include the market assessment and the impact that will have on the local market. It deals with the alignment of the incentives, a very disciplined approach as to the return on investment, as well as an assessment of the threats that might be out there in regard to impact on your hospital’s line of business, as well as the legal perspectives.

Click below to listen to the full mini-interview. 

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Join HCPro for Physician-Hospital Alignment: Practical Tools and Models in Today’s Economy

Join HCPro on Tuesday, June 16, for Physician-Hospital Alignment: Practical Tools and Models in Today’s Economy. During this 90-minute audio conference, Bill Leaver, president and CEO of Iowa Health System, will discuss his organization’s approach to adopting various medical staff models to cultivate successful physician-hospital relationships and improve the bottom line. In addition, Robert “Buster” Mobley, MD, ACPE, executive vice president of medical affairs and quality at St. Dominic Jackson Memorial Hospital in Jackson, MS, shares a physician-economic alignment tool, which helps the organization determine how best to structure relationships with individual physicians. You’ll also hear from William K. Cors, MD, MMM, CMSL, vice president of medical staff services at The Greeley Company, about the need for flexiblity and communication when creating physician-hospital alignment.

I am particularly excited about this program because it will give our listeners real-life examples of how hospitals are adopting various types of physician relationships to adapt to an ever-changing economic healthcare landscape. If you have any questions you would like to ask our speakers, feel free to e-mail me at ejones@hcpro.com. I’d love to hear from you.

We know that budgets are tight, so we’ve dropped the price of this educational program to $199. I hope you can join us.

Reminder: Medical Staff Leader Virtual Training Workshop

Telephone? Check. Computer? Check. Registration…? It’s not too late to nab your ticket to participate in the Medical Staff Leader Virtual Training Workshop, hosted by HCPro, Inc. and The Greeley Company. This series of three one-hour Web casts will provide medical staff leaders with the training and education they need to carry out their responsibilities. No air fare or packing required!!

Register for an individual program for $289, or sign up for all three programs for just $489! It’s your choice.