MSPs share their thoughts during National Medical Staff Services Awareness Week

During National Medical Staff Services Awareness Week, we are encouraging MSPs to share their thoughts with us. I did an interview with Carole LaPine, MSA, CPMSM, CPCS, manager for physician services at Trinity Health in Novi, MI. As a veteran MSP, Carole had a lot to share: 

LJ: If there was one thing you could say to the world during National Medical Staff Services Awareness Week, what would it be?

CL: One of the first things I would say is, “Physician leaders, medical executives, and healthcare administrators, this is the time to recognize a vital member of the health care delivery team: your medical staff services professional.” 

LJ: What does being an MSP mean to you? 

CL: Although too often MSPs working behind the scenes are not recognized for the vital role they play in the delivery of healthcare services, I am proud to be a member of the profession.  I’ve always believed that my work was directly related to the quality and reputation of the healthcare delivery system—be it a hospital, a healthcare plan, a group practice, an ambulatory setting, or other patient service locations. 

Like many in the profession, I started out as a secretary, then administrative assistant, medical staff coordinator, manager, and then director.  The potential to excel in the profession is limited only by an individual’s boundaries. 

LJ: What have others in the hospital done to show their appreciation for the work that you do? 

CL: I have had the opportunity to advance from procedure analyst to director of the credentialing department. This was accomplished through certification, advanced education, and taking advantage of opportunities to increase my knowledge and skills.  The recognition I have received from physician leaders, hospital administrators, and my peers has been extremely rewarding and has made me know how appreciated I am for the work that I’ve accomplished along the career journey. 

LJ: How have you shown appreciation to other MSPs? 

CL:  I’ve demonstrated my appreciation for other MSPs by giving back what others have given to me. I volunteer my time and energy to serve both state and national professional organizations to promote and deliver educational programs, certification programs, leadership development, and mentoring to those who are new to the profession.  I’ve been a problem-solver, cheerleader, and advocate for the profession. 

LJ: Why is it important for hospital leaders to recognize MSPs for their hard work?  

CL: MSPs should be recognized for the dedication they demonstrate, the long hours they work to meet deadlines and critical patient care needs, and the push-pull position they are often placed in between hospital administration and medical staff. They are not always rewarded with the salary level they deserve, yet they continue their work.

 To share your thoughts on National Medical Staff Services Awareness Week, e-mail me at ejones@hcpro.com or by commenting on this blog post.