March 16, 2009 | | Comments 0
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Contest Entry: Continuous readiness

Let’s start off the week with our second entry into our free registration to the 2009 AHAP Conference in May. Rules and details can be found in this post. Today’s entry comes from Ronda Reimer, special projects and Joint Commission coordinator with Pella Regional Health Center. She wrote about a recent campaign to improve continuous readiness:

Two years ago upon initiating a continuous readiness campaign I struggled with how to reach the staff and impact their understanding of the regulatory issue that impacted patient safety within the areas of practice.

In the old days we held Joint Commission day “learning fairs” where it was mandatory for all clinical staff to attend. The feed back received from these fairs indicated staff did not want to come in on their day off to attend mandatory inservices.

After much thought, I decided to launch a virtual readiness campaign. The fun part was developing a theme that would be fun and interesting! This was sort of a gamble also however we did not feel we had a lot to lose. The virtual continuous readiness campaign consisted of brief power points posted for staff to access during their shift when it would not detract from patient care.

By accessing the power points they learned about the NPSGs and other regulatory information and mixed in the presentation were virtual quizzes. At the end of each power point the staff member who completed could follow the instructions to print of a certificate of completion and were asked to copy and forward it to the education department.

The education liaison entered participation in to an excel spread sheet and the spread sheets were managed by department managers and lack of participation was reflected in the annual employee review. Participation was rewarding by quarterly drawings for small prizes.

The ultimate reward was when the surveyors showed up on our doorstep on January 13, 2009! I can not tell you how proud I was of our staff! They were so well prepared the surveyors asked me what it was we were doing in our institution to prepare our staff so well. I was so pleased! We will continue with the readiness campaign this year following the survey on a quarterly basis. After all it is “continuous readiness!”

Entry Information

Filed Under: Annual Conference

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About the Author: Matt Phillion is the director of the Association for Healthcare Accreditation Professionals and a Senior Managing Editor at HCPro, Inc., where he is the editor of the monthly publication Briefings on The Joint Commission.

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